[Resolved]  Nokia N95 8gb — My Nokia handset – Model N-95 8GB IMEI No. [protected]

Dear Sir/Madam,
I am a brand Nokia person who is using Mobile phone from almost 10 years. I have always used Nokia models as my handsets. Reason to use is simple that I have never faced any problems with the cell phones earlier. But in last year on 06.02.08. I purchased Nokia N-95 8GB model being it was a hit model, but this time my experience o[censored]sing brand Nokia shattered. In few months after purchase this phone was start troubling, in the month of October it starts giving me a unidentified problem. The problem which I was facing is unique, it says ‘insert sim card’ even after replacing sim card, then it says ‘card not recognised’. After that it went offline.
I have changed the sim card from my service provider ‘Vodafone’ twice in the month of November and February, but the problem still stands. This problem still continued. In the meanwhile the Nokia care centre people were just passing by the time saying it will be done in few days. They updated its software also, as told us.
Firstly I gave the cell phone to m/s Microness Telecom, authorised Nokia care centre, C-4, Sector 2 Noida in the month of October. The receiving slip which they had issued was not computerised receipt but a manual receipt, which can be cross checked by your company with the dealer. From October to February we had sent the cell phone thrice for repair.
On 03rd February 2009 (Job sheet no. 1802) we again complained the Nokia Care Centre that why they are not able to sort out the problem (complaint no. 2-3ttp60, this time we asked the dealer to book under computerised receipt of Nokia Care, which was told to us by Nokia call centre). We even discussed that the warranty is going to over on 06th February 09, the dealer told us that extension would be given to us being the problem was persisting since last October. This dealer then denied the warranty factor on 07th March 09.
They kept the cell phone for over a period of one month with them and after that on 07th march 09 they gave us back the cell phone after repair. Job sheet No.[protected]/090307/58 complaint no. 2-3ttp60.
But we sent them back same day being the problem still persist. They gave us the cell phone back on 12th March, but again sent back because the problem still stands. Job sheet No. 1389
On 12th March 2009 again we sent back the cell phone to the dealer, he kept it for 2 days and given the cell phone back on 14th, (Job sheet No. 1389, computerised receipt no[protected]/090312/83) saying it’s ok now. But the problem still stands.
On 14th March 2009 we again sent the cell phone to the dealer, this time he said that he will sent the cell phone to Head service station of Nokia, we complained with this Nokia care centre. They kept the cell phone with them till 07th April 09. After keeping the cell phone for a period of over one month the dealer told us that the cell phone is now tempered, hence nothing can be done. Here I get the biggest shock of my life; I can’t believe how my cell phone can get tampered if it’s with the dealer. The dealer then give us the cell phone back, I was in a state of shock.
We have no other option left but same day to rush to another Nokia Care Centre 07th April 09 ‘Mannat Telecom, C-10, 1st Floor, Sector 10, Noida. (Job sheet No. 811) He told us that the cell phone will be repaired at a cost between Rs.[protected]; despite clearly told us the phone is tampered. Being I have no other option left other than to pay the money to came out of the depression, I okay it to pay whatsoever be the price for my Nokia Phone. He kept the cell phone with him till today the 05th May 2009, said that some parts are stolen from the cell phone. Now the dead cell phone is with me only, am looking at it and thus writing Nokia about how the authorised dealers of Nokia behave with the customers and tarnish the brand value of Nokia, the largest selling cell phone in India and in the world.
Request is hereby made that please look into this matter and save my hard earned money and my passion for Nokia, before I break down. I have put a lot of effort and precious time to get my Nokia repaired, which if calculated will worth over few lack till now.
What need to be done by Nokia?
1. Please replace my Nokia N 95 8GB with a new Cell phone or a better version.
2. Please take action against the dealer who took me for a ride since October till now.
3. Please save the brand loyalty of Nokia- a lovable cell phone.
Hoping to receive a favourable reply from Nokia soon, I will leave with no other option to go to legal proceedings against the company.
Thanking you

With regards
Shailesh Goyal
[protected]
(bought another economical version of Nokia cell phone mode no. 7210C to keep myself in business)