[Resolved]  Nokia — NCC

Address:

Haryana

Dear Sir,

Me and My entire family is a Loyal Customer of Nokia Products.
We are using Nokia products from over a Decade.
And if this is the reward which Nokia is giving us For our Loyalty.Then I am afraid that we will never use any Nokia product in Future
Nor will recommend any customer to Buy Nokia.

The Exact issue is that I purchased A Nokia C3-01 Touch and type phone for my dad last year.
Due to the simplicity in usage of the cellphone with Single touch unlock I gifted this cell phone to my dad on his Anniversary.
He liked the cellphone and Started using it.After about 5 months The Touch started creating problem, I went to the nearby
"NOKIA CARE" - SITI Communication,Gandhi Chowk ,Sonipat,Haryana Pin 131001.

They accepted the problem, kept the set and asked me to collect the phone after few Days.
When i went to collect the phone they said that they have changed the entire Software & Now it will work Fine.
I Objected the Change in software Pattern. As now the Phone was not a single touch unlock.It had a sort of Touch Scroll From left to the right. Due to which one has to Take his thumb hardly from Left To right of the touch screen to unlock.
I asked them to put my old Pattern back. As my dad was use to it & did not liked the pattern as it was hurting the touch more.
But they said you wont get that pattern back.Asked us to kept and told that it will be fine.
Then after few months, when the problem further persisted in touch screen we went to the NCC, and told them to change the Pattern to the older one as its Creating drastic Issues.So this time they took the phone and said the Touch is not working again.It needs to be changed.
They made a job sheet and asked us to come after few days to collect the phone. "THE JOB SHEET IS ATTACHED"
when i went back they asked for money and told that warranty is over. While in job card its clearly Mentioned
JOB WARRANTY- YES. Also they are giving me the phone with that same Scroll left to right software.

I just want to say that i payed for a phone which I liked while purchasing not for what crap my phone was turned into by NCC.
and now they are charging me again for that bull pattern and touch screen and stating it out of warranty.

The Trust and Faith on the company has been shattered. This is not at all expected by such a good company.

Either I want my money back Because i dint get to use it in a way i liked and purchased the phone for my father.The new pattern was forced onto me and the problem of touch was not sorted out the First time.
Or
I want My same old Pattern single touch unlock phone and i am not paying for any damn touch screen which was not sorted out the first time.
Else I am filling a case in consumer Court against the company along with the NCC Branch - Sonipat under Certain Acts of Harassment.

The Phone is still with the above mentioned NCC.

Kind Attention: The attached job Card Clearly states
1. Touch not Working Again
2. Job Warranty - Yes

Model name - C3-01
ESN / IMEI No. [protected]
Sonipat, Haryana

I have also sent a mail on [protected]@ovi.com
Lets see what Justice do i get.


Regards
Mukul Bajaj
[protected]