Nokia / Nokia C7 Mobile — Gross cheating by Nokia India and falsely selling the product claiming for features that are not available with Nokia C7 mobile

vganesan

from Rewari, Haryana

Address:

Ambala, Haryana

1. I have purchased a nokia c7 mobile phone (bill no 5144 &5146 dt 07/1/11 ) along with a bluetooth set bh108 mainly believing the nokia web page advertisement hosted on their company web page maps with free gps navigation with clear voice navigation. The web page claims that (maps with free gps navigation) " use the nokia bluetooth headset bh-217 for clear voice navigation as you walk". Please refer their web site url http:/Www.Nokia.Co.In/Find-products/Products/Nokia-c7-00/Features

2. The bluetooth set bh108 DID not function and I was not getting any voice guidance from the bluetooth set. I went to shop keeper and told him it is not working. He told me to make complaints to nokia care. Accordingly I made many complaints to nokia care. It was advised to me citing the web site of nokia ( http:/Www.Nokia.Co.In/Find-products/Products/Nokia-c7-00/Features) to purchase bh217 bluetooth set to use the feature. Again I purchased a bh217 bluetooth (bill no 536 ) set as claimed by nokia website.

3. From the day one never the voice navigation guidance could be heard from bh217 bluetooth set while on walk. I visited (three) nokia care premium centers at ambala cantt, new delhi and noida. None of the nokia care centre staff could solve the problem. They told to change the bh217 set. That was done. Told to re-install all the applications. That was done. No improvement or solution to problem. I get the voice navigation from mobile set while walking and not from bluetooth set. Spoke to one mr. Pulkit nokia care over phone on 14 apr 11 from 1830 to 1930hrs. No response calls till date. Again I called nokia care on 22 apr 11, spoke to one mr. Arvind at 1820hrs. Zero result. After 25 minutes he connected me to one mr sandeep sharma . He spoke to me for 20 minutes he promised that he will come to rectify the issue. No response till date. Till date and time no solution. Again called up nokia care on 25 apr 11, spoke to one samir. He was asking all the details for 40 minutes and told to go to nokia care centre and dropped the phone. Spoken to nokia care customer centre five times. Last I visited mannat telecom at noida india on 26 apr 11. Finally I placed a post on nokia discussion group the issue. Please refer

http:/Discussions.Mea.Nokia.Com/T5/Cseries/Not-getting-navigational-voice-guidance-from-bluetooth-set-nokia/Td-p/1007599.

4. One mr malkit claiming as country service manager called me up on 05 may 11 telling that the issue is small and will either get it repaired or replace the whole set and bluetooth set. He asked for 5 days time. He didn't respond till 11 may11. I called him on 11 may 11, he told that someone else will call me. On 12 may 11 one mr dinesh called me and told that he will come back to me after 5 days. He never came back to me. In the meantime, I have sent many emails to [protected]@ovi.Com and to contactcentre.[protected]@nokia.Com briefed almost 10-12 people from nokia. They(nokia india) were just misleading me only and ever a solution was offered. As I was experiencing gross cheating by the nokia india staff and directed to someone else again and again. I again appraoched nokia global for action on 23 may 11.
Finally I was intimated on 24 may 11 by email by wayne michael spillett,
global community manager for nokia. The contents are placed below
from: "support.[protected]@nokia.Com"
to: [protected]@yahoo.Com
sent: tuesday, may 24, 2011 6:36 pm
subject: nokia c7-00 / Bh-217
hi mr ganesh,

with regard to your case, I regret to inform you that the news that I have received today is not good, I have a response from the c7-00 development programme that the latest symbian devices are actually designed to transmit voice commands through the phone speaker and not over bluetooth radio frequency to the headset; therefore your c7-00 is working as it is designed to do and regrettably the websites were wrong. Nokia is in the process of making sure that the publicity for the c7-00 is corrected.

I cannot apologise enough for the inconvenience that this puts you to, not only in having bought the two products under the misapprehension that they would work in a particular way but also for the length of time it has taken nokia care to offer you a definitive response to your enquiries. Unfortunately, there is little that I can do further with regard to these products in this circumstance, if you wish to take matters further I would recommend that you make a complaint to nokia care india by calling +91 (city code[protected], I am more than happy that they contact me at this e-mail address if they need to verify any of the information that I have provided in this message.

However, as a gesture of our goodwill and as a thank-you for bringing this issue to nokia’s attention, I have received authority to offer you fifty free music tracks to download from ovi music india. All you need to do is to let me know your ovi music account username (if you do not already have one, you can create one at http:/Music.Ovi.Com/In/En/Pc) and I will ensure that the rest is done. Ovi music offers high-quality mp3 music which you can listen to using your nokia c7-00 device or any other mp3-compatible device, and also burn to a CD using nokia’s ovi player software. I would appreciate your keeping this offer between us, because I cannot make such gestures often and do not wish other individuals to be unduly disappointed.

If you have any further questions about the content of this e-mail, please do not hesitate to get back in touch with me.

Kind regards,
wayne spillett
community manager – nokia support discussions

salo – finland.

5. Sir, as intimated by mr wayne spillett if the web sites were wrong why no action was taken for two months and why I was made to make multiple calls to nokia staff and made to go to various repair centres. Why I should accept the paltry compensation of few songs for highly misleading web advertisement and all the mental and physical torture and monetary expenditure incurred on phone calls. The nokia company by their gross cheating attitude and falsely selling the product claiming of features that are not available and could not rectify. Even today the publicity features is available in the nokia web site. I request that the company may be punished with open apology for misleading the public and recalling of fault nokia c7 mobile set. I may be please be given with compensation for mental and physical torture and all my monetary expenditures and the company may be instructed to pay my expenditures and compensation. With regards

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Comments

abhishek

from Mumbai, Maharashtra

Nokia bluetooth headset — didn't get replacement.

Hi.

I bought nokia bluetooth head set (Product code- BH-103 BT HEADS, Price-2182Rs. ) on[protected] in mumbai andheri

i gave it for replacement to nokia care sakinaka andheri E, because of some problem on feb 27-2009.

and i still have not got the replacement till date.

whenever i call to nokia care center, no officer is able to give me the reason why i am not getting my replacement of headset.

please help me with this. i am frustrated now.

Anand Majumdar

from Darwha, Maharashtra

BH-103 — bluetooth replacement

i have made complaint on 23/09/09 for not proper working of my blue tooth hands free and Nokia customer care decide that we should change the devices as in cannot be repair so i gave them for replacement on same date 29/09/2009 then they made a mistake in witting by executive they have written BH-105 instead of BH-103 so when they called me to take my hands free i saw they gave me another hands free when i ask why are you giving me this hands free so they came to know that they have written wrong number of blue tooth hands free. so from the last month i have to wait for my blue tooth hands free. My Job Sheet Number is[protected]. I have no other options left but to move in consumer court for unnecessary trouble to me because of fault mu Nokia customer care.

samsani

from Delhi, Delhi

design cell — cheating in nokia care

To,

mobile phone ring tone is not working properly he has charged Rs 300

he as not given any recipt

finally he saying it is fualt from service provider

vganesan

from Rewari, Haryana

Dear Nokia India. I have submitted my contact details many times. Please refer all your emails and mine.

Hi,
We have forwarded your concern to the team. Someone will connect with you soon.

Regards
Nokia India Team

From: Ganesh <[protected]@yahoo.com>
To: "[protected]@ovi.com" <[protected]@ovi.com>
Sent: Wednesday, 4 May 2011 1:44 PM
Subject: Re: PLEASE RESPOND Fw: False Claim in the features given for Nokia C7 mobile WebForm Automated Email

Hi,

You could have refered my first email for my contact no. Still my contact no is [protected]

From: "[protected]@ovi.com" <[protected]@ovi.com>
To: Ganesh <[protected]@yahoo.com>
Sent: Wednesday, May 4, 2011 10:31 AM
Subject: Re: PLEASE RESPOND Fw: False Claim in the features given for Nokia C7 mobile WebForm Automated Email

Hi,

Please mail your complete contact details along with your contact number. So, that we can have someone to connect with you.

Regards,
Team Nokia India

From: Ganesh <[protected]@yahoo.com>
To: "[protected]@ovi.com" <[protected]@ovi.com>
Sent: Tuesday, 3 May 2011 8:57 PM
Subject: Fw: PLEASE RESPOND Fw: False Claim in the features given for Nokia C7 mobile WebForm Automated Email

----- Forwarded Message -----
From: Ganesh <[protected]@yahoo.com>
To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com>
Cc: "[protected]@econsumercomplaints.in" <[protected]@econsumercomplaints.in>; "[protected]@icomplaints.in" <[protected]@icomplaints.in>
Sent: Sunday, May 1, 2011 8:45 AM
Subject: Re: PLEASE RESPOND Fw: False Claim in the features given for Nokia C7 mobile WebForm Automated Email

Dear Sir,

Thanks for responding. I shall wait for five working days.
Please refer the email of 28 Apr 11 and 29 Apr 11. Though I expected a reply based on my email, I got your current mail. I could gather my self the details demanded by your email of 28 Apr 11. My device type is RM-675.

With regards V Ganesan

From: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com>
To: [protected]@yahoo.com
Sent: Saturday, April 30, 2011 7:14 PM
Subject: Re: PLEASE RESPOND Fw: False Claim in the features given for Nokia C7 mobile WebForm Automated Email

This Nokia Customer Care message is in response to your email request
Hello Ganesan,

Thank you for contacting Nokia Careline.

We understand that you are facing concern in your Bluetooth Headset of your Nokia C7-00.

We value the importance of your concern and we are here to assist you.

We would like to inform you that we have forwarded your case to the concern department. One of the senior executive will give you a call back within 5 working days.

Your case ID is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Jitender Loona

Nokia Careline

[THREAD ID:1-5C8BVWS]

-----Original Message-----

From: [protected]@yahoo.com
Sent: 29/04/2011 08:57:59 PM
To: "contactcentre.[protected]@nokia.com"
Cc: ""[protected]@econsumercomplaints.in"" ; ""[protected]@icomplaints.in""
Subject: PLEASE RESPOND Fw: False Claim in the features given for Nokia C7 mobile WebForm Automated Email

Dear Sir,

Refer my yesterday's email Please respond

V Ganesan

----- Forwarded Message -----
From: Ganesh
To: "contactcentre.[protected]@nokia.com"
Cc: "[protected]@econsumercomplaints.in" ; "[protected]@icomplaints.in"
Sent: Thursday, April 28, 2011 6:24 PM
Subject: Re: False Claim in the features given for Nokia C7 mobile WebForm Automated Email

Dear Sir,

Thank you for at least responding through email after three emails and 5 calls to nokia customer and three visit to nokia care shop.

The product code - 059B7C0
Software version 014.002 dated[protected]
Please intimate how to find the RM type.

Please confirm the possible date for solving the bug?

With regards

V Ganesan ([protected]) Contact between[protected]hrs

________________________________
From: "contactcentre.[protected]@nokia.com"
To: [protected]@yahoo.com
Sent: Thursday, April 28, 2011 12:20 PM
Subject: Re: WebForm Automated Email

TBC

This Nokia Customer Care message is in response to your email request

Hello Ganesan,

Thank you for contacting Nokia Careline.

We understand that you are facing some issue with your Bluetooth Headset of your Nokia C7-00.

We value the importance of information asked and we are here to assist you.

We would like to inform you that in order to response your query kindly revert us with following details:-

1. Product Code
2. Device Sw version
3. RM type

Your case ID is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Nitesh Soni

Nokia Careline

[THREAD ID:1-5C8BVWS]

-----Original Message-----

From: [protected]@yahoo.com
Sent: 27/04/2011 03:08:47 PM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:[protected]@yahoo.com]
[Salutations:Mr.]
[First name:Ganesan]
[Last name:V]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia services and software]
[Contact subtopic:Nokia Maps]
[Message:False Claim in the features given for Nokia C7 mobile.
I and my colleague purchased C7 mobile and BH 217 bluetooth set by believing the web ad two weeks back. Your web site claims that " Use the Nokia Bluetooth Headset BH-217 for clear voice navigation as you walk. ". From the day one never the voice navigation could heared from bluetooth set. We both visited three Nokia care Premium centres. None of the Nokia care centre staff even having the basic understanding of this issue. They told to change the BH217 set. That was done. Told to re-install all the applications. That was done. No improvement or solution to problem. I get the voice navigation from mobile set while walking and not from bluetooth set Spoke to one Mr Pulkit nokia care over phone on 14 Apr 11 from 1830 to 1930hrs 1-[protected]. In fact I have wasted the time and money. No calls till date. I have been made to believe that Nokia in India is just self boosting about quality. Zero in customer care. Again I called nokia care on 22 Apr 11 Spoke to
one Mr Arvind at 1820hrs. Zero result. After 25 minutes he connected me to one Mr Sandeep sharma 1-[protected]. Till date and time no solution. Again called up Nokia Care on 25 Apr 11 to one Samir. He was asking all the details for 40 minutes and told to go to Nokia Care centre and dropped the phone.
Spoken to Nokia Care customer centre five times. Wasted almost 5 hours and money for the calls. They waste the time rather than giving solutions. Just after speaking for 50 to 70 minutes after put me on hold 5 to 6 times they advise to go to Nokia Care. Last I visited Mannat Telecom at Noida on 26 Apr 11. After speaking to three person. They said only Nokia staff can repair. Why your company going for a false claim of "Use the Nokia Bluetooth Headset BH-217 for clear voice navigation as you walk" ? Once you can't give the product as claimed why not stop the advt and stop misleading the common man. Please respond with a solution. For this defaulted service of not a]
[Phone model:C7-00]
[Mobile:[protected]]
[Second Phone Number:]
[CPF Or CNJP identifier:]
[Province:]
[City:]
[IMEI:[protected]]
[Product code:]
[Operator:]
[Operating system:symbian3]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:ver 3.06]
[Navigation licenses purchased:life time]
[Map data installed:]
[User ID/user name:]
[Service name:]
[Application name:]
[Application version:]
[Connection type:]
[PC Suite/Ovi Suite software version:]
[MS Communicator Mobile version number:]
[Social Networks version number:]