Nokia — Manufacturing defect in my Nokia C300,case id is 1-[protected].

Address:

South Delhi, Delhi

Dear Sir/Mam,

As iam the customer of NOKIA purchased NOKIA C300 on 10th Jan'2011 from Spice Retail Ltd.,21/4, Yusuf Sarai(Main Market), New Delhi-49 whose Invoice No. is[protected].From my date of purchase of my handset cosmetics started damaging. The nickle paint of my cosmetics start diminishing. On 25th Apr'2011 I have physically visisted the authorized service centre of Nokia Care i.e Communication Solution, F 26/4, Okhla Phase -2& met Mr. Shubham(Incharge)& reported my problem to him. He simply denied to replace the product under the warranty saying that as per the Nokia Company policy it can't be replaced which is under warranty periods.
So, i request you to help me out by solving my problem here the company is trying to cheat me.














Dear Nokia Product Team/ Technical Team,

This is my third communication which I am doing with you all regarding problem with cosmetics in my Nokia C300.I had purchased my Nokia C300 on 10th Jan'2011 from Spice Retail Ltd.,21/4, Yusuf Sarai(Main Market), New Delhi-49 whose Invoice No. is[protected].From my date of purchase of my handset cosmetics started damaging. The nickle paint of my cosmetics start diminishing. Yesterday 25th Apr'2011 I have physically visisted the authorized service centre of Nokia Care i.e Communication Solution, F 26/4, Okhla Phase -2& met Mr. Shubham(Incharge)& reported my problem to him. He simply denied to replace the product under the warranty saying that as per the Nokia Company policy it can't be replaced.

In this regard I want the confirmation from the company that where in the policyit it has written that the phone will get damaged within 4 months of date of purchase...I request the company to kindly get my cosmetics changed because its only 4 months has been passed out within which my phone got damaged.I am very loyal customer of the company& uses only Nokia phones. C300 model performance of Nokia had hurted my emotions& sentiments. I am physically, financially& mentally harrased by the company as the company is not taking any ation in this regard..

Please consider the matter very seriously& do the required needful.

Regards


Paritosh Jaiswal
[protected]

Note: Forwarded message attached

-- Original Message --

From: "paritosh"jai.[protected]@rediffmail.com
To: [protected]@nokia.com
Subject: Re: Re: Manufacturing defect in my Nokia C300,case id is 1-[protected].

Dear Sir/Mam,

As iam to inform you that i paritosh jaiswal purchase a Nokia mobile c300 3 month before where their my phone scroller button colour is getting pelling off due to which iam facing a problem regarding to my phone which is a manufacturing defect,where i have already send the information for the ealier.
So, i request you to look after my problem as on proity basis regarding to my problem.

Thank's& Regard's
PARITOSH JAISWAL
Cell:[protected]

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On Wed, 02 Feb 2011 07:17:30 +0530 wrote
>Dear Sir/Mam,
Thanks for taking concern regarding to my problem for my product model number C3-00,as iam to inform that iam not able to visit your service centre in Delhi because right now iam in Patna bihar where iam coming back after 20 Feb 2011.
So,i request you to consider it.

Thank's & Regard's
>
>PARITOSH JAISWAL
>Cell:[protected]

On Tue, 01 Feb 2011 16:05:21 +0530 [protected]@nokia.com wrote
>TBC This Nokia Customer Care message is in response to your email request Hello Mr. Jaiswal,

Thank you for contacting Nokia CareLine.

I understand that you have an issue with your Nokia C3-00 devices.

We know how inconvenient this issue can be and I will be helping you to resolve your concern.

Since we are unable to view your phone physically in order to judge the exact concern in your phone, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

www.nokia.co.in/carecenters

Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

Your case id is 1-[protected].

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia.. You may also find answers to your queries at www.nokia.co.in/support.. We reassure you of our continuous support.

Regards,

Priyanka Agarwal.

Nokia CareLine.

>[THREAD ID:1-59XRXWT]
>
>
>
>
>-----Original Message-----
>
>From: jai.[protected]@rediffmail.com
>Sent: 30/01/2011 10:40:50 PM
>To:
>Subject: Manufacturing defect in my Nokia C300
>
>Dear Sir/Mam,
>
>
>
> As iam to inform you that i paritosh jaiswal purchase a Nokia mobile c300 15days before where their my phone scroller button colour is getting pelling off due to which iam facing a problem regarding to my phone which is a manufacturing defect.
>
> So, i request you to look after my problem as on proity basis regarding to my problem.
>
>
>
>Thanks& Regards
>
>Paritosh Jaiswal
>
>cell-[protected]
>
>Thank's & Regard'sPARITOSH JAISWALCell:[protected]