Nokia India Complaints & Reviews

I had purchased a X6 model Nokia mobile handset bearing IMEI no. [protected] on 28/12/2010 from Tinsukia. Recently the lock key switch got detached on its own and the sound system is also not working properly. It has been mentioned in the cash memo that the mobile device comes with a 12months warranty. So I had approached the Nokia care centre in Tinsukia regarding the problem but they disclosed that the lock key switch does not fall under the warranty of the mobile device and hence the case has to be replaced at my own cost.
I would be highly grateful if you kindly look into the matter and take needful action at the earliest. Hoping you will look into the matter and send an acknowledgement on my email id.

Thanking you.
Yours truthfully,
Dr. PULAK PAUL
Ledo MPHC
Mob no.- [protected]
Email id- [protected]@gmail.com

DEAR SIR,
THIS IS GAURAV SHARMA FROM NEW DELHI I M USING AN AIRTEL NO [protected] I M USING Rs 98 MONTHLY PLAN 2GB DOWNLOAD BUT PAGE CAN`T BE OPEN &DIOLOG DISPLAYED SEVER NOT FOUND AND I M 2049MB RECEVIED BUT INTERNET SETTINGS NOT RECEVIED AND MY PROBLEM COSTOMER CARE DONOT SLOVE AT CONNAUGHT PLACE& CAMP CENTER.
PLESE KINDLY SLOVE THE PROBLEM AS SOON POSSIBLE

THANKWITH
GAURAV SHARMA
[protected]

I bought a Nokia C7 handset (IMEI: [protected]) for Rs. 19,000 from a shop in Kottayam (Kerala) in Dec. 2010. In June '11 the handset suddenly went dead. I gave it for repair to the nearest Nokia Care Centre in Pala (Kottayam Dt., Kerala).They re-installed the software and gave it back but after a few days, the handset went dead again. I gave it for repair again & again they re-installed the software and gave it back. But after few days, the handset went dead agin for the 3rd time. This time the Nokia Care people sent it to Delhi (Job Sheet No.[protected]/110624/18) & I got it back after 2 weeks in the 1st week of July '11 (Replacement Note: RN297798 dated[protected].On enquiring with them whether it had been replaced with a new piece, they replied in the negative and said that the same handset had been repaired. Soon I noticed a few problems with the handset which I mention below:

(1) The Call button (Green) is not lighting up.
(2) There is a lot of vibration from the ear-piece while answering incoming calls which distorts the voice.
(3) The battery life has decreased considerably.
(4) Lot of finger-prints & smudges are visible on the underneath surface of the screen which indicates that the handset has been opened & repaired.

I ignored these defects because I was under the impression that this was my original handset which I purchased. But yesterday I became very suspicious & checked the IMEI of the handset with that printed on the Box. To my utter surprise the handset had a different IMEI No. (IMEI No. [protected]) which meant that the handset had been replaced. But instead of providing me with a brand new handset, I had been provided with an old, refurbished & defective handset.

I certainly did not expect that Nokia would cheat its customer this way. I have requested Nokia to replace this handset with a brand new one at the earliest.

DEAR SIR MAINE 8JUNE KO NOKIA N8 CELL LIYA THA 2JULY KO CELL OFF HO GAYA MAINE ISKO NOKIA CARE ME DIKHAYA JANHA CELL JAMA HO GAYA KARIB 15DINO KE BAAD MUJHE BATAYA GAYA KI AAPKO NAYI UNIT DI JA RAHI HAI LEKIN JAB MUJHE 14JULY KO CELL MILA TO PURANE CABINET KE ANDAR PATA NAHI KIS TARAH REPAIR KIYA GAYA THA KI DISPLAY KE RIGHT CORNER ME EK FOAM KA TUKDA BAHAR DIKHAYI PAD RAHA HAI AUR BATTERY DISPLAY BAHUT GARM HO JA RAHA HAI N C C SE BAAT KIYA TO UNKA KAHNA THA KI CELL JAMA KIJIYE REPAIR HOGA SIR 22000RS.SPEND KARNE KE BAAD BHI MAIN BAHUT PARESHAN HOON PLS MERI HELP KARIYE .PANKAJ KUMAR SINGH FAIZABAD U.P

i have lost my Nokia 5130 xpressmusic mobile today around 12.00. The details of mobile - Nokia 5130c-2w.silver
IMEI:[protected]

Owing to the name, fame and pioneership of Nokia in the mobile
industry, I happened purchase Nokia X Press Music on 21.02.2010 through the
Big Bazar. Now I found that I am cheated because the instrument is reported dead
and found worthless for future use.

During the 10th, 11th and 12th month of the said purchase I found that the calls
are disconnected without reason. I was under impression that it is a range or
net work problem. Subsequently I furnished the instrument at the Nokia care
R.T.C. Cross Road, Chikkadpally, Hyderabad. They expressed their inability to
repair it. I like to state that within the short period of purchase the machine turned
worthless and hopeless.It is true that the final report of motherboard failure
comes to me after the expiry of warranty period(FEW DAYS) but as I said above
symptoms/signs have been noticed and performance started deteriorate into zero.
It is undoubtedly manufacturing defect of this product made in China . Now I
am getting information on similar failures of this model from different
persons. Aggrieved people are ready to depose before the court of Law. I spent
Rs. 5000/- for this product I will have to get minimum three years of service/performance else it is acase of cheating in daylight
[Phone model:5130]

Dear friends, I would like to share my experience with you. I bought a Nokia C5-03 on 22nd April, 2011 but unfortunately the touch panel of the set stop working from 16th June, 2011. So I submitted my handset to the Nokia care (Barrackpore, West Bengal) On 17th June, 2011 & after receiving the handset they estimated my delivery date as within 7-10 days. But after 10 days when I asked them, they said, "the spare parts for my hand-set is not available but we expect to repair the hand-set within next week". After 1 week when I called them again the said the same thing...Now It's 16th July, 2011 & just about 1 month from the submitting date of my handset & still I don't know when it will be repaired...

So if it repaired today (which as per my opinion is nothing but a day dream) still it will take 1 month of 12 months warranty...

SO BE CAREFUL IF YOU ARE PLANNING TO BUY A NOKIA HANDSET...


Model No : Nokia C5-03
IMEI : [protected]
Buy Date : 22.04.2011
From : Nokia Priority Shop (Barrackpore, West Bengal)
Handed Over To Nokia Care On : 17.06.2011
At : Barrackpore Nokia Care (West Bengal)
Job Sheet No :[protected]/110617/13
Status : Not Repaired Yet
Duration : 17.06.[protected]


SO BE CAREFUL IF YOU ARE PLANNING TO BUY A NOKIA HANDSET...

Tapojyoti Acharya
[protected]

Dear Madam/Sir,

I lost my mobile on 13 July 2011. My mobile Serial No is [protected], Nokia E63. Please block my mobile.

Kindly confirm me that my mobile is blocked.

Thanks & Regards,
Sarabjeet
sohni.kudi.[protected]@gmail.com

hello sir, good morining
my only & only one son has got car accident & he & his one friend is no more on 20/04/2011. but his "NOKIA N8" cellphone still missing. FIR already lodged but no clue. plz help me sir.
brand : Nokia N8
IMEI : [protected]
cellphone no. [protected]

plz help sir

thanks in advance.
Dinesh Chouradia,(Father) kondagaon,District-BAstar (C.G.) Pin.494226
Cellno. [protected],[protected]
email id : [protected]@yahoo.co.in, [protected]@gmail.com

hello nokia technical team head,
sir i purchase my nokia 1280 phone last agst 2010 and now due to some technical fault that is to be s/w off, then i went to nokia priority center add- RDC RAJ NAGAR GHAZIABAD , here one executive looked my phone and says that due water fall your phone is s/w off .and to repairing will be charge 350/rupees .then i acept the charge and phone droped there dated will be[protected] and i collect my phone yesterday dated ,[protected].when i recieved phone then actually that was ok , but after 1 hrs i reach my home then i see my phone switched off, and when i tried to switched ON. then phone not ON. problams is remain as .they are not taking responsbilty.

please kindly look at this mail looking for your favaurable response,



thanks & regards
Ravinder singh yadav
mob-[protected]
e-mail--ravendra.[protected]@indiatimes.com
Residence - H.NO. F-455, SEC-9 NEW VIJAY NAGAR GHAZIABAD UP.

Sir,
Purchase my Mobile about 7 month back and i up date my mobile through ovi sute if it suggest few days back i try to take picture from it but it but it didnt open its application try to open but it return back i . i have used camera one month back after it i updated my software too.
i showed it to local nokia shop he try formate it but it didnot work.
we dont have nokia care in my city and i dont know it is software or hardware problem please suggest.

i try to update my software but ovi suit and pc suit says its latest software and dont update it


shopkeeper say its a software problem you have to re load it from the nokia problem is due to i use ovisute to up date my software
i want to re install my software please help

I am KAPIL MISHRA, I bought a NOKIA E5-00 on 13/02/2011. IMEI number is as follow [protected]. I found a problem in my Nokia E-5. The keypad lock is not opening. E-mails, msgs and phone calls are coming but I am not able to attend the incoming calls as well as not able to access the mails and msgs. I have submitted my device three times @ Nokia Care, New Sanganer Road, Jaipur due to appearing the same problem. They have tried to resolve the same by two times @ local level, when the problem is not resolved in two times then they sent my device to NOIDA as Mr. Amit Jain (may be any employee) said. I have received the phone back yesterday in evening and I am facing the same problem again. Every time when I received it from Nokia Care, this same problem is occurring in couple of hours.
First complaint on 25th June 2011 and received back 29th June 2011 in evening.
Second same complaint (job sheet no.[protected]/110630/19) on 30th June 2011 and received back 04th July in evening.
Third same complaint (job sheet no.[protected]/110705/9) on 05th July 2011 and received back 12th July 2011.
This fourth time I have got the same problem. Now I will not submit this to Nokia Care.
I need to replace that device by your side else wise I would forcefully have to go to CONSUMER COURT for the same.
Waiting for your revert.

I had purchased a Nokia E 7 mobile phone a few months back and it started giving problem soon. On June 30th the phone started displaying " Faulty USB " however on keeping it switched off overnight helped it restart well on1st July. However on 2nd morning the display did and not work and in a bid to restart the phone did not start/ switch on once it was powered off.

I had submitted the phone for repairs to Nokia center on 2nd itself and in the evening was told that now it will have to be sent to factory for repairs and will be back within 7 days ( as had no choice accepted the same ). However subsequent phone calls to Service Center and their customer care number 30303838, till yesterday, conveyed that it is UNDER REWORK.

Meanwhile had requested for CHANGE OF PHONE as would not like to get a phone repaired in just 3 months after paying 28500/- for the same. But till date no communication from them. Also am without phone ( a decent one which i can use to store data/ check mail etc for which i bought E7 ) for last 10 days thereby making me suffer both professionally & mentally.

Please help

Regards

I HAVE PURCHASED A NOKIA HANDSET FROM NOKIA PRIORTY FROM BAREILLY IN FEB 2011,SOME HOW BU BILL HAS BEEN MISPLACED ,SO LAST WEAK I WENT TO THE STORE AND ASK HIM FOR A DUPLICATE BILL ,THEY SAID TO ME THAT THEY WILL BE ABLE TO GIVE BY 11 JULY 2011 BUT WHEN I WENT THERE TODAY THE OWNER MR OMKAR SAID THAT HE WILL NOT PROVIDE A DUPLICATE BILL IT WILL COST 1000 RS FOR A DUPLICATE BILL.


IS THIS THE PROCESS PLEASE UPDATE

Dear Sir/Madam,

I have purchased Nokia handset on 8/05/2011 product nokia C 6 white. After two days i found the battery back up is very poor, i have charged the battery everyday however for this i went to dealer whom i have purchased. They said u have to charged the mobile for atleast 7 hours in offset mode, i have follow the instruction what they told me,but still the problem persist. Now a days another problem occured of voice distortion again saturday i went to my dealer to inform the this problem about voice clarity is not fine and voice is distorted, nokia dealer person they committed the issue of speaker but they refused to change my handset. I frustated for this kindly help me out for this.


Regards
Sandeep Saha
Mob number # [protected].

i hav purchased a new nokia c3 handset 2 months back .. it just gt sm problem wd its keypad on its own i went to nokia care they r saying it dnt cm under warranty bcoz its has gt sm internal damage ,bt hw cm it can hav such thng wen d cell is wd me n neva eva fell nor even hav ne prblm just its keypad stopped wrking on its own ....they r charging a good amount wdout considering into warranty period .......n the service will be cmpleted afetr 10 days they r saying .....
kindly resolve the prblm asap i bcoz its the first time on by faith i hav purchsed nokia product on d beleive ill get a good afetr sale service on d d same thnx
wd regrds
tanmay mukherjee
(musician bollywood industry)

My Nokia 5130c-xpress music mobile has the software problem due to which my screen turns white and doesn't proceed further when the mobile is switched ON. After getting repaired for 5 times in NOKIA CARE the same problem remains and that too just within a month of being repaired. Its a request that please take some further actions against my complaint.
Waiting for your kind and helpful reply.
...Thank you

My mobile handset(Nokia C3-00) which is just about 6 month old was malfuntioning - lacking in clarity and volume on both outgoing and incoming conversation.

I had taken it to a Nokia Care centre where the problem was identified. Apparently the two microphones have been damaged due to severe corrosion. The service centre mentioned that ingress of "liquid" was reason for this damage which is not admissible under warranty.

While the mobile has not been dunked in any "liquid", probably moisture or seepage of perspiration was the reason.

However the micrpophones are not fully shielded from exposure to external environment and with high humidity level in a city like Kolkata it is expected that the design of the product and quality of components should be resistant to such conditions ( at least during the tenure of the products warranty period + extended warranty period i.e 1+1 year).

Anyway I agreed to the estimated cost of around Rs 850/- for repairing the set. However while preparing the documents they mentioned a clause that there is risk of total damage to the set during the course of repair for which the service centre would not bear any liability. I did not agree to their terms and took the set back without the repairs.

My submission is as follows :

"A product in which the components have corroded during normal usage well within the warranty period should be replaced free of cost".

I seek redressal of this isuue.

Regards

Surajit Majumdar
Contact no.[protected]

me 2 week se nokia care k chakkr laga raha hu but wo meri proglum solve hi ni kr re h me 2 week me 4 be software update krane k ja chuka hu hr n 2 br to unhone 2 din k liye mera ph bhi rakh liya n keval ph restore kr k de diya aaj bola ki phone company bhejana padega but muje bola ki aaj suterday h aap monday ko aana jabki mere samne dusre custmer k ph le rahe the mera gr nokia care se dur h me bar bar jau to petrol k paise wo dege kya 2 week me 4 bar to ja chuka hu ab kitni bar or jana padega pata ni plz help me.......

name Piyush Biyani
phone model nokia 2730c
my imei no is [protected]
pn no [protected]
mail id [protected]@gmail.com

My name is Sheeba Prabhakaran [prabhakaran.[protected]@gmail.com]
I purchased a Nokia X3-02 handset from the Nokia Showroom at Indiranagar CMH Road-on June 3rd 2011.
Total Bill amount : Rs 8198.00
(Handset value - Rs 7618.10 + Scratch gard Rs 189.52+ CVAT @ 5%)

I am extremely disappointed with the performance of the phone. In less than a month I faced problem with the touch sensor and have serviced the phone from Nokia Care. I was told by Dhanush K from the Nokia Care that the touch pad was replaced.
However this issue with the touch sensor has cropped up again. Most times the touch does not sense the settings and also the phone gets switched off by itself.

I have visited the Nokia Care again today- July 8th 2011 and received a pathetic service from them.
Whilst Dhanusk K confirmed that the touch pad was replaced, Pradeep Manohar the manager of Nokia care mentioned it was not. As you notice, there were conflicting answers received and they were not serious about their statements.
The policy of Nokia is that handsets with technical issues will need to be kept under observation after which a job sheet will be issued and sent to the head office who will further decide whether the product needs to be replaced or not. To note that they are unsure and cannot guarantee if replacement of the product will be assured. This was confirmed to me by Mahender, Center Manager and Pradeep Manohar.

As mentioned my phone is only 35 days old and am not willing to have it serviced again. It is highly frustrating for me to be walking up to the Nokia care and explaining the issue time and again.

Hence I have no intentions to waste my time further explaining or showing the issue to anyone in the showroom or Nokia Care.
Servicing a phone and recurring of the issue in such a less time itself is a proof that the product sold to me is a defective piece.

Having said that please DO NOT ask me to get the product serviced again as I am NOT willing to do so. All the accessories that were provided along with the handset will be returned. Please either provide a replacement new phone or refund my money at the earliest. I have repeatedly mentioned the issue to Nokia care since my visit and will not tolerate their junk service any further. Please help me get my money back or a replacement new product at the earliest.


Thanks and Regards,
Sheeba
(prabhakaran.[protected]@gmail.com)