Nokia X3 — malfunctioning of keypad and hanging

Address:

Malappuram, Kerala

Dear sir
I, Kurian Cherian. purchased a cell phone on the sixth December 2010. its model is nokia X3.this perticular phone was purchased from a authorised nokia dealer , 3G Mobile World , Delma Building,Mavoor Road Calicut.the phone lost one side Keypad functioning 22. 6. 2011. i took the phone to this dealer who directed me to a nokia care at Tirur, malappuram. When i went there they said that this complaint is not common and since i am in my warranty period i'll get the phone repaired and corrected soon. they updated software, the complaint was continuing, then handed over the set to them they told me that there was one month waiting. they kept me walking around for one month.Whenever it get back some physical damage also occured on the folding parts, acknowledged about it they made fun of me and told me to throw my phone away. they are not planning to replace my cell either. i brought this cell for 6500 indian rupees and am cheated completly. please help me out in this matter
thanking you

KURIAN CHERIAN
MALAPURAM
PHONE NUMBER [protected], [protected]
EMAIL;[protected]@gmail.com