[Resolved]  India Today — NOn-Receipt of gifts and erratic delivery of subscription

Address:

Haryana

INspite of numerous followups on email and even phone, we are just getting standard replies that the gifts will be sent in 3-4 weeks time.

We would like strong action to be taken against the magazine for indulging in mal-practices.

Thanks
Raman

[protected]



Dear Mr. Raman ,



This is with reference to your e-mail.



We apologize for the inconvenience caused to you due to the inordinate delay in dispatching the subscription gift of (Set of 04 Cup and Plate –KT01GHKCP). We would like to inform you that the gift is in the process of getting dispatched and we request you to kindly wait for another 3-4 weeks to be in the receipt of the same. We ensure you that you would receive the gift by the said time frame.

We do understand you have every reason to be aggravated; however we may assure you that we shall leave no room for such occurrences to recur in future.

We would appreciate your co - operation and kind understanding.

We look forward for your support and continuous readership for years to come.





Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,



Rangeshwari



Executive-Customer Care



Please quote your Subscription Number GHK1582608 or Case Id 2609729 in all future correspondence.



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.






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From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Friday, July 09, 2010 11:41 AM
To: Wecarelsg; sunil.[protected]@intoday.com; T. B. Kaveri (Mala Sekhri's office)
Subject: RE: Subscription Number GHK1582608



Hi,



We still haven’t received the gifts and it has been an endless wait since last October.



Can you please refund our money at the earliest.



Thanks

Raman








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From: Wecarelsg [mailto:[protected]@intoday.com]
Sent: Tuesday, April 20, 2010 1:13 AM
To: Raman
Subject: Subscription Number GHK1582608



Dear Mr. Tyagi,



This is with reference to your e-mail.



We apologize for inordinate delay in the delivery of the alternate gift of “Ghk 4 Soups Mugs”. The stocks of the said gift had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. We will be able to get the shipment in another 2-3 weeks. Please bear with us in the interim.



Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,



Mohit



Executive-Customer Care



Please quote your Subscription Number GHK1582608 or Case Id 2559322 in all future correspondence.



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.


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From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Friday, April 16, 2010 5:11 PM
To: Wecarelsg
Subject: FW: Subscription Number GHK1582608 Case Id 2481842



Hi,



Even after the lapse of 4.5 months we still haven’t received any gifts so far. We are really surprised at unprofessional and callous attitude of your subscription department.



Could you please have this closed within this month or else refund our subscription money.



Thanks

Raman










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From: Wecarelsg [mailto:[protected]@intoday.com]
Sent: Friday, December 11, 2009 6:43 PM
To: Raman
Subject: Subscription Number GHK1582608





Dear Ms. Tyagi,



This is with reference to your e-mail.



We thank you for confirming the alternate gift of “Ghk 4 Soups mugs”

We are arranging to send you the gift and the same shall be delivered to you within 2-3 weeks. Hope you shall bear with us in the interim.

Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.





Regards,



Mohit



Executive-Customer Care



Please quote your Subscription Number GHK1582608 or Case Id 2481842 in all future correspondence.



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.






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From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Wednesday, December 09, 2009 9:35 AM
To: Wecarelsg
Subject: RE: Subscription Number GHK1582608



Hi Mohit,



Please send us the alternate gift “Ghk 4 Soup Mugs” as mentioned in your email below.



Thanks

Raman




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From: Wecarelsg [mailto:[protected]@intoday.com]
Sent: Friday, December 04, 2009 7:03 PM
To: Raman
Subject: Subscription Number GHK1582608





Dear Ms. Tyagi,



This is with reference to your e-mail.

Please accept our sincere apologies for the inconvenience caused to you due to non-receipt of the subscription gift.

As per the status received from the department concerned, the gifts of "Cups and Saucer" are on hold due to some unavoidable circumstances. We offer no reasons or excuses for this lapse, instead request you for your kind co-operation. We may offer you an alternate gift of “Ghk 4 Soup Mugs” which is being delivered with the subscription of “Good House Keeping”. Please confirm whether you would like us to send the same so as to enable us to do the needful at the earliest. Please bear with us in the interim.

Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,



Mohit



Executive-Customer Care



Please quote your Subscription Number GHK1582608 or Case Id 2478052 in all future correspondence.



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.






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From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Wednesday, December 02, 2009 6:21 PM
To: Wecarelsg
Subject: RE: Subscription Number GHK1582608



Hi Mohit,



We are in receipt of a letter dated 18.09.09 w.r.t. to the above mentioned subscription no. for Good Housekeeping.



This letter states that our gift of “SET of 4 CUP & Plate” shall be reaching in 8-10 weeks time. However, till date we haven’t received these gifts.



Can you look into this and let us know when can we expect the gifts to be delivered?



Thanks

Raman




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From: Wecarelsg [mailto:[protected]@intoday.com]
Sent: Thursday, November 05, 2009 12:35 AM
To: Raman
Subject: Subscription Number GHK1582608





Dear Ms. Tyagi,



This is with reference to your e-mail.



Please accept our sincere apologies for the inconvenience caused to you.



We would like to inform you that your subscription has commenced w.e.f. issue dated October’09 to be valid till issue dated September’11 against the subscription no GHK1582608.



At the outset, please accept our sincerest apologies for all the inconvenience caused to you due to the irregular receipt of your magazines. We have taken a note of your grievance; and will strongly take up the matter with the Postal authorities.



We would like to inform you that the issue dated for the month of October’09 is currently run out of Stock. Hence, we have extended your subscription by 01 issue to compensate for the non delivery.

We ensure that end date of your subscription was September’11 which is now extended to October’11.

We assure you that all possible care shall be taken from our end, so as to ensure a regular & timely delivery of your Magazines.



Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,



Mohit



Executive-Customer Care



Please quote your Subscription Number GHK1582608 or Case Id 2460164 in all future correspondence.



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.


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From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Monday, October 26, 2009 9:20 AM
To: Wecarelsg
Subject: RE: Subscription Details



Dear Mohit,



We have not received any subscription no. as yet.



The complete mailing address is as follows:



Mrs Anupama Tyagi

202A, The Aralias, DLF Golf Links

DLF City V, Gurgaon Haryana – 122009



Tel: +[protected]



Thanks

Raman








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From: Wecarelsg [mailto:[protected]@intoday.com]
Sent: Friday, October 23, 2009 3:51 AM
To: Raman
Subject: Subscription Details





Dear Mr. Jain,



This is with reference to your e-mail.



Please accept our sincere apologies for the inconvenience caused to you due to non-receipt of copies.



We request you to provide us with your subscription number or the complete mailing address along with the pin code so as to enable us to do the needful at the earliest.



Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,



Mohit



Executive-Customer Care



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.


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From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Tuesday, October 20, 2009 2:35 PM
To: Wecarelsg
Subject: Subscription of the Magazine - Good Housekeeping
Importance: High



Hi,



We had sent the form for 2 year subscription for the Magazine – Good Housekeeping, in the name of Mrs Anupama Tyagi. The payment has been remitted through Credit card (amex Platinum) and our account has already been debited for this.



It has been almost two months but we are yet to receive the first issue of the Magazine – Good Housekeeping.



Could you please look into this and revert with the status of our subscription.

Thanks & Regards
Raman Jain