Comments
Moreover, points mentioned by Tarun are wholly correct. Stinking toilets with no water, broken seats, Plasma TV not working (with broken headsets & remotes), 3 to 4 flop hollywood movies, 3 to 4 hall recorded bollywood movies, no Wi Fi, pathetic food that's too only veg, dirty & unhigenic blankets & pillows.
Overall, when we communicated with the Stewart of the bus, we got to know they are not paid since 3 to 4 months. What can we expect more from this agency?
Request you all to don't go through the pictures shown in the website and never opt for Olivea.
Overall, when we communicated with the Stewart of the bus, we got to know they are not paid since 3 to 4 months. What can we expect more from this agency?
Request you all to don't go through the pictures shown in the website and never opt for Olivea.
Olivea is one of the worst buses that I have ever travelled in. I had the ill fortune of travelling in one of their buses from Chennai to Bangalore. The AC was not working during the travel and since the bus was completely sealed in and we were not getting any fresh air. On top of all this, the heat from the engine was blowing hot air inside the bus and so all o[censored]s were getting boiled inside. Me and my companion had a very very horrbile ride during those 6 hours. The staff then informed us that the bus was under repair. My whole point is, if the bus is under repair, why the hell are they taking 2000 rupees from us and making us travel in those inhuman conditions.
After disembarking, I had a word with the employees in the Bangalore office, and they asked me to get in touch with one Mr. Arjun. I spoke to him on the phone and he then asked me to send him a mail to start the refund process. Its been a year and a half now. In spite of all my mails and phone calls, the last information that I got from them was that their management is still considering the request (This was told to me 6 months after that horrible journey). And now, even the phone number that was given to me is not reachable and I recieve no replies to my emails.
I have given up on these people and just want to let the public know about Olivea travels. It is all a gimmick. Their bus service is horrible and my sincere advice to you is to consider other travels as they at least have the decency to respond to customers. Olivea travels deserves to be shut down as I have heard similar complaints from others and I believe the authorities should look into this matter seriously. All they have is a wonderful gimmick and absolutely no substance. Its a humble request to everyone to never opt for Olivea ever!!!
After disembarking, I had a word with the employees in the Bangalore office, and they asked me to get in touch with one Mr. Arjun. I spoke to him on the phone and he then asked me to send him a mail to start the refund process. Its been a year and a half now. In spite of all my mails and phone calls, the last information that I got from them was that their management is still considering the request (This was told to me 6 months after that horrible journey). And now, even the phone number that was given to me is not reachable and I recieve no replies to my emails.
I have given up on these people and just want to let the public know about Olivea travels. It is all a gimmick. Their bus service is horrible and my sincere advice to you is to consider other travels as they at least have the decency to respond to customers. Olivea travels deserves to be shut down as I have heard similar complaints from others and I believe the authorities should look into this matter seriously. All they have is a wonderful gimmick and absolutely no substance. Its a humble request to everyone to never opt for Olivea ever!!!
I would like to highlight the series of incidents that proved to be extremely awful and disappointing that compels me to not travel in Olivea buses ever in future.
To begin with, the bus was scheduled to depart at 7 pm from Radha Regent, Arunbakkam, while it was delayed by 1.5 hours and started at 8:30 pm. Then, at around 11:30 PM, we woke up to realize that the bus had a technical break-down. As if this was not enough, we understood from the driver that we had covered only 140 kms in 3 hrs, while this distance should have been at least 250 kms. even if it was driven at a reasonable speed. The bus had only one female passenger and it was extremely uncomfortable for me to stand on the road, stranded, for 3 hours. We kept asking for back-up and one answer we got from the driver was that he was connecting with the office management. I wonder why the back-up plan was not prepared for this trip. After rigorous follow-up with the driver and talking to the office manager, we got to know that they WILL be sending a bus for our rescue. This continued for at least 3 hours. While ten passengers went via a public vehicle, we had to wait for the bus that was supposedly on its way. Also, we were told that there were 4 seats available in the back-up bus. However, finally when the bus came, we were shocked to see that there was only one seat available. One of my colleagues had to sit on the seat alongside the driver, the other had to accommodate himself on the steward seat with no blanket, pillow; an extremely uncomfortable affair. The worst was that the fourth colleague of mine had to sleep on the floor in the aisle area, which is unimaginable and just proves that there is no sense of customer centricity in the organization.
It was the most terrible trip I have ever had in my life and forces me to never plan a trip with Olivea ever in my life again. TERRIFYING !
Our Boarding details:
From: Chennai to Bangalore
PNR Numbers: 00ozuc, 00ozu9, 00ozug, 00ozu7
Name: Jitesh Kakkar, Charul Dhingra, Manoj Doomra, Ajit Patri
Coach Number: OL209A
Planned Departure Time: 19:00 hrs IST
Actual Departure Time: 20:30 hrs IST
Planned Arrival Time: 00:30 hrs IST
Actual Arrival Time: 06:00 hrs IST