[Resolved]  Olivea Travels — TRAVEL UNDEFINED

Address:

Bangalore, Karnataka

Dear Sir
We it was a pleasure to travel with you on the 12/02/2013 from Bangalore to Hyderabad on Olivea, But to our surprise the Journey was not all good as expected as seen on your Website & YouTube. We would kindly request you to look into the following at your earliest if you would like to carry the name Travel Redefined for the fare you are charging. Hope this is not carried out in the future to Tarnish your Brand and Services across the Country by calling in the Media to carry out a surprise check.
1. Cleanliness of the Bus from Inside and Outside was not at all clean
2. Whole bus smelt o[censored]rine along with the A/C, Toilet was not clean and the
Food was placed near the Toilet door on the floor.
3. Food was not served properly for midnight Travel, only Snacks were served
Which were not eatable at all? (Kindly Mention on Ticket if your serving a
Dinner Meal or Snacks.)
4. The Blankets were smelling, TV as mentioned was not functioning.
5. Bus was delayed from your Bangalore office for almost one hour since
Dinner did not arrive on time, for which some snacks of another short
Distance bus was loaded for a long Journey of 8.00hrs. This was served
6. The Lounge was not kept Clean and Tidy in Bangalore but like any another
Local Bus Office in Bangalore.
7. Attender as shown on TV was like an ordinary Cleaner on the Bus serving
Food to Beggars and not Passengers
8. Rough travel with huge rear engine sound and driver gave a sudden brake
All passengers were shaken like we thought it was an accident.

9. The Bus halted for a long time and we found the Front Windshield was
Cracked.
10. The Arrival at Hyderabad was in one corner of the City were you do not get
Any means of transport but to be dependent on some Auto Rickshaws who
Have a tie up with your staff to charge more.