[Resolved]  Orient Stand Fan 31 — Fan Not Working

Orient Fans (Bad Product, Worse Service Quality)

Location: East Of Kailash, South Delhi, Delhi, India


sharan_kan on May 22, 2012


Exhaust Fan stopped working within a week
Hi,

I bought an Exhaust Fan of M/s. Orient (Model- Air Flow) on 5th May 2012 from Kalra Electricals, Amar Colony, Lajpat Nagar at the price of Rs. 1, 100/-. This fan never gave us the desired result and was very slow from the day one. On top of that the fan has stopped working within a week of installation. It just gives a humming sound upon switching it on.

Upon calling the shopkeeper (Kalra Electricals), I was told to contact the company's service center directly on phone numbers[protected] & 27298193. I am calling on these numbers since Saturday but nobody is picking up.

At last I took the number of their HO in Okhla Phase-3, New Delhi and called their board number[protected]. My call was answered by Mr. Varun in Services. He also suggested me to call on phone numbers[protected] & 27298193 and talk to Mr. Raj Kumar & Mr. Varun there. I called on these both numbers more than two dozen times again but no avail, nobody picking up.

Then I called Mr. Varun again in their HO. He said that I will receive a call back in 20 minutes but these orient guys are not aware of call back and of customer orientation, so not received call from him.

I need to say as follows:

1. I don't need a fan which goes off within a week and want a full refund of my amount I paid for the fan.
2. Nobody should buy orient fans from immediate effect, as Orient Company doesn't care their customers, as nobody is even interested to listen customer's grievance.

Dhoni must stop endorsing this dirty product..