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Orient Electric India Complaints & Reviews

www.orientelectric.com

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Updated: Dec 18, 2024

Complaints 405

Resolved

52

Unresolved

353

So far, so good. Orient Electric India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orient Electric India will keep up the work and continue to help more customers with their concerns even better 🤝

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Orient Electric India reviews & complaints(405)

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Address: 1/645, Main Road, Keechankuppam, Nagapattinam

I am writing to express my concern regarding an issue with my OLA Electric scooter, which I purchased on 03-2024. The scooter has been functioning well until recently when it failed to start despite multiple attempts.

Details of the issue:
Model: OLA Electric S1 Pro
Purchase Date: March 2024
Problem Description:
The scooter does not start when the ignition button is pressed. I have checked the battery...

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Address: ORIENT ELECTRIC INDIA, 240 1ST FLOOR, OKHALA INDUSTRIAL ESTATE, PHASE III,, NEW DELHI 110020

I am a senior citizen . I puchased 6nos of ceiling fans from orient electric through Amazone. After fitting i found that these are not performing. I registerd a complaint trough theirv Toll free number as well as Watsapp number. Mr Anoop from Trivandrum, Kazhakoottam visited and understood the problem. however he says since I purchased through online I am not eligible for replacement though I am having their Warranty cards. I contacted their...

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I Booked ola 24/02/2024 and got ola scooter 02/06/2024 last 2 month at dashboard always show system issue but there is no resolution from ola company 27/08 my scooter is at service centre but there is no resolution...

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Address: UDAY.B, NO 59 , Sadhyojatha Nilaya , 7th MAIN ROAD , BDA LAYOUT , PATTEGARAPALYA , BENGALURU - 560079

Mysel[censored]day Basavaraj works as an Enginner at Bangalore.
I purchased OLS S1 PRO New scooter 2.5mnths ago, DOP-1-6-2.24, KA02KZ2284.
From past 2 days on[protected] late night after i back to home and parked in my home place, on emergency i need to get out and I use to get start my scooter, but not possible due to parkmode side stand symbol displayed in screen continously, Even after side stand removed for ride condition also,...

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The current status of the order OET-[protected]-GOA172 delivery was expected on 5th May 2024 and insurance also generated on 7th May 2024. Still I did not get my scooter on hand but I have paid for insurance policy had been running from 7th May 2024 which is almost 2months ago. I have been following up starting from May 7th 2024 and asking for the delivery of my scooter with the below channels.
1) With Ola Experience center in...

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Address: B1/42 Second floor Sewak Park New Delhi 110059

Zeno BLDC ceiling fan not working properly. Stopping in between several times in a day and starting, already changed PBC/ remote connected plate on 31/3/24 within 10 days of purchase 21/3/2024.Technician Mr Raju Ranjan Soni visited on 21/5/2024 and told PBC plate needs to be changed again, will come with plate by 23/5/24.Sir no technician visited till @545 hrs today 25/24.How many times Plate to be replaced during next 3 yrs warranty. Desire...

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Address: Ishanya Shrushti Near Vitthal Mandir Kondhave Dhawade - 411023

Website: www.orientelectric.com

I have placed order for above model on 1st April 2024 and it's delivery date is 6th April 2024.
Today is 8th April 2024, still it is not delivered and not have any update of why it is not delivered.
I have prepaid for this order.
Order Id is 4779.

SRTP[protected]...

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Address: Bangalore

No service appointments available.
After having a break down they were forced to accept my scooter at the service centre . Was returned with same problem, on trying to get a service appointment no appointments are not available on the application. Scooter is not charging now ....

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Address: Hyderabad, Telangana

Hi

Had issues with one month old fan and on complaining technicians visited twice and was advised that the fan needs to be replaced.

Firstly getting the technician was a hassle and after all they even after the visit and the recommendation to replace the fan I had to keep chasing and chasing the Hyderabad lead and Telangana state lead and I am really frustrated with apathetic customer service and false promises.br...

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I'm exhausted, as now I can see no one is here to help me out, neither customer care support team nor any senior technician as at the end I'd paid the money to the senior head of greater noida region over whatsapp for visiting charge and now after taking money 3 days before they are not responding. The head of service provider is Mehdi Hussain [protected] of greater noida and he is not picking up my phone at all. I raised the issue with the...

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I am chasing for this issue since last 4 months with Orient there is a manufacturing defect in their celling fans JAZZ model you will always get irritating noise whenever fans is on their multiple enginers visited my place bit no one resolve this issue and also they are saying it's issue in manufacturing but they are not ready to replace my fans. It's really frustrating....

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Address: C 1101, Sun Sky Park, Ambli Bopal Junction, Ahmedabad

Water leakage fm gyser nob...

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Address: 240, 1st Floor, Okhla Industrial Estate Phase - III New Delhi - 110 020

Dated on 07/05/2022 I was ordered Orient I-Tome BLDC with remote ceiling fan from Amazon. I got defective item and replaced it. Dated on 15/05/2022 I got the replacement.
After 4 months o[censored]se it stopped working. I complaint to orient electric and within few days a technician Call me and asked about the problem and to send the invoice, warranty card, & the video through Whats App. He told me that the Board(PC) has damaged. After a...

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Address: Shiv Sai nagar colony, Bairagiguda, hyderabad

Pathetic service. No proper response after lodging complains. Have to do number of calls, but no proper service is done. each and every time I place a call, different false statements are given but the work is not done. Everytime complain is placed they take 1week to 10 days to work on it that too after so many follow ups.
Worst decision of buying product from Orient....

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I have purchased BLDC Hector 500 model celling fan on March 2023. Within a month getting friction sound while running. I have raised complaint twice, service engineer came and attend the complaint. Then friction sound was reduced and not completely arrested. In recent days, decibel rate is high and we are unable to sleep peacefully.

I request you to kindly arrange for product replacement....

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Address: 9-5-3,

I have purchased 10 geyser from your company, through flipcart. It worked well 7 months. Later on it's not heating n small leaking also started.
On March 27th I have contacted customer Care n registered complaint. After one week technician called me asked all the details n he said new tank n coil ordered and will come ASAP. One month passed, again I called technician what happened so far not visited. He said some stories but not visited....

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I bought this fan last month and facing issues, I raised a complaint Call ID C[protected] on 7th April 2023 to fix the issue however it is not fixed by Orient yet(24th April 2023 even though called so many times to customer care and local service provider....

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Address: Hon 4-19/26, Laxmi Nagar phase 2, Dammaiguda Hyderabad Telangana

NC[protected] is my complaint number . Complained about my ceiling fan aeroslim is not working with remote though power is going to it . Though complaint is registered on 14th April, no one has addressed the problem yet. Very bad service on your part....

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We phase some issues in the celling fan which we recently buy in offline....

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I have purchsed this fan from Amazon. The company never contacted or responded for installation and I had my electricion follow the video to get the product installed. However, the fan does not work properly. It sometimes does not switch on and other times, it switches on briefly and automatically switches off after a few seconds. The light also does not stay on for a second, just turns on and switches off immediately. I have tried the app...

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