Orient Electric India Complaints & Reviews

I am writing to formally complain about the unresolved service issue related to my father’s Ola S1 X Plus electric scooter having registration No. RJ-13-PS-8651. The scooter, purchased on 31st March 2024 and having run 3883 km since purchase, was taken to the Ola Electric Service Center in Amritsar on 21st July 2025 due to the issue of continuous rebooting when unlocking. Since then, despite more than two months passing, there has been...

I am writing to express my disappointment regarding the lack of response to my complaint about a defective Orient fan. Despite reaching out earlier and providing all necessary details, I have not received any satisfactory resolution or follow-up.
Complaint Details:
• Product: ceiling fan 1200 mm aeroquit
• Date of Purchase: [13/10/2021]
• Place of Purchase: [Retailer]
• Complaint Reference...

श्रीमान जी,
मैंने ओरिएंट कंपनी का गैस गीजर नवंबर 2023 में खरीदा था तब से लेकर अब तक लगभग 50 बार कंप्लेंट की जा चुकी है। यह गैस गीजर प्रॉपर्ली कार्य नहीं कर रहा है। अभी हाल ही...

I am writing to express my concern regarding an issue with my OLA Electric scooter, which I purchased on 03-2024. The scooter has been functioning well until recently when it failed to start despite multiple attempts.

Details of the issue:
Model: OLA Electric S1 Pro
Purchase Date: March 2024
Problem Description:
The scooter does not start when the ignition button is pressed. I have checked the battery...

I am a senior citizen . I puchased 6nos of ceiling fans from orient electric through Amazone. After fitting i found that these are not performing. I registerd a complaint trough theirv Toll free number as well as Watsapp number. Mr Anoop from Trivandrum, Kazhakoottam visited and understood the problem. however he says since I purchased through online I am not eligible for replacement though I am having their Warranty cards. I contacted their...

I Booked ola 24/02/2024 and got ola scooter 02/06/2024 last 2 month at dashboard always show system issue but there is no resolution from ola company 27/08 my scooter is at service centre but there is no resolution

Mysel[censored]day Basavaraj works as an Enginner at Bangalore.
I purchased OLS S1 PRO New scooter 2.5mnths ago, DOP-1-6-2.24, KA02KZ2284.
From past 2 days on[protected] late night after i back to home and parked in my home place, on emergency i need to get out and I use to get start my scooter, but not possible due to parkmode side stand symbol displayed in screen continously, Even after side stand removed for ride condition also, Side stand display highlighted continously.
Can't able to swtich into drive condition. Vehicle off condition.
Regarding this i raised a complaint on[protected] by morning nearly 11am Ticket no. 0476103. Even after 2 working days from OLA team no one had been contacted me regarding vehicle problem. Problem not solved.
I request to the problem solved as earliest.
Not even 3mnths completed problem occured, From OLA team least bothered about the issue. No near by service station located. How to get it solved and how to connect with OLA service team NEARBY.
KINDLY SUPPORT REGARDING THIS ISSUE.

The current status of the order OET-[protected]-GOA172 delivery was expected on 5th May 2024 and insurance also generated on 7th May 2024. Still I did not get my scooter on hand but I have paid for insurance policy had been running from 7th May 2024 which is almost 2months ago. I have been following up starting from May 7th 2024 and asking for the delivery of my scooter with the below channels.
1) With Ola Experience center in...

Zeno BLDC ceiling fan not working properly. Stopping in between several times in a day and starting, already changed PBC/ remote connected plate on 31/3/24 within 10 days of purchase 21/3/2024.Technician Mr Raju Ranjan Soni visited on 21/5/2024 and told PBC plate needs to be changed again, will come with plate by 23/5/24.Sir no technician visited till @545 hrs today 25/24.How many times Plate to be replaced during next 3 yrs warranty. Desire that fan be replaced with non remote executive model. I have several appliances of Orient Co working perfectly, perhaps this fan has manufacturing defect. Kindly advise and contact me . Thanks
K N Katyal R/o B1/42 second floor Sewak Park New Delhi 110059 M [protected]/[protected]

I have placed order for above model on 1st April 2024 and it's delivery date is 6th April 2024.
Today is 8th April 2024, still it is not delivered and not have any update of why it is not delivered.
I have prepaid for this order.
Order Id is 4779.

SRTP[protected]

No service appointments available.
After having a break down they were forced to accept my scooter at the service centre . Was returned with same problem, on trying to get a service appointment no appointments are not available on the application. Scooter is not charging now .

Hi

Had issues with one month old fan and on complaining technicians visited twice and was advised that the fan needs to be replaced.

Firstly getting the technician was a hassle and after all they even after the visit and the recommendation to replace the fan I had to keep chasing and chasing the Hyderabad lead and Telangana state lead and I am really frustrated with apathetic customer service and false promises.

I would request to get the fan replaced and issue resolved.

Dr Bala Krishna Reddy Kothwal
[protected]

I'm exhausted, as now I can see no one is here to help me out, neither customer care support team nor any senior technician as at the end I'd paid the money to the senior head of greater noida region over whatsapp for visiting charge and now after taking money 3 days before they are not responding. The head of service provider is Mehdi Hussain [protected] of greater noida and he is not picking up my phone at all. I raised the issue with the...

I am chasing for this issue since last 4 months with Orient there is a manufacturing defect in their celling fans JAZZ model you will always get irritating noise whenever fans is on their multiple enginers visited my place bit no one resolve this issue and also they are saying it's issue in manufacturing but they are not ready to replace my fans. It's really frustrating.

Water leakage fm gyser nob

Dated on 07/05/2022 I was ordered Orient I-Tome BLDC with remote ceiling fan from Amazon. I got defective item and replaced it. Dated on 15/05/2022 I got the replacement.
After 4 months o[censored]se it stopped working. I complaint to orient electric and within few days a technician Call me and asked about the problem and to send the invoice, warranty card, & the video through Whats App. He told me that the Board(PC) has damaged. After a few days he came to my house and try to change the PC but the PC was wrong (not for my fan's model/it was other model PC). He told me that after a few days he will came again with proper PC but he don't came. After many many complaint an another technician came to my house dated on 24/04/2023. He changed the PC but the problem not solved. The technician told me to contact with their engineer (who serve our district) and gave me his contact number. I call him and describe my problem and he told that they will try one more time with another PC. A few days later I call the engineer again but he told to wait some time. I had been calling him with a interval of 10-12 days but he told me the same. Now he is not received my call. Again I complain Orient electric customer support and they gave me a contact number of a person who is head of whole jharkhand. I call him and he told me to send the invoice, warranty card, and the video of fan. After that he don't reply. I message him to much time but he never reply me.
In this 9 months I have complaint more than 20-30 times on Orient Electric helpline number(through phone call and through Whats app). Time is going on but I am not getting any response from their side.
These all are the complaint numbers:-W[protected], NC[protected], NC[protected], NW[protected], NW[protected], NC[protected], NC[protected].
Now I am deciding to file a case in court against this matter.

Pathetic service. No proper response after lodging complains. Have to do number of calls, but no proper service is done. each and every time I place a call, different false statements are given but the work is not done. Everytime complain is placed they take 1week to 10 days to work on it that too after so many follow ups.
Worst decision of buying product from Orient.

I have purchased BLDC Hector 500 model celling fan on March 2023. Within a month getting friction sound while running. I have raised complaint twice, service engineer came and attend the complaint. Then friction sound was reduced and not completely arrested. In recent days, decibel rate is high and we are unable to sleep peacefully.

I request you to kindly arrange for product replacement.

I have purchased 10 geyser from your company, through flipcart. It worked well 7 months. Later on it's not heating n small leaking also started.
On March 27th I have contacted customer Care n registered complaint. After one week technician called me asked all the details n he said new tank n coil ordered and will come ASAP. One month passed, again I called technician what happened so far not visited. He said some stories but not visited. So far 56 days passed, the issue not solved.
I will take legal action if you don't solve it within a 3 days.
NC[protected]
NC[protected]
NC[protected]
NC

I bought this fan last month and facing issues, I raised a complaint Call ID C[protected] on 7th April 2023 to fix the issue however it is not fixed by Orient yet(24th April 2023 even though called so many times to customer care and local service provider.