[Resolved]  Overnite Express Ltd. — Pilferage of a Ladies' T-shirt from parcel sent vide OVERNITE COURIER Consignment No. [protected], dated 12th October, 2012 from Dhanbad to Dimapur

Address:

Dimapur, Nagaland

SUB: COMPLAIN REGARDING PILFERAGE OF A LADIES’ T-SHIRT FROM PARCEL SENT THROUGH OVERNITE COURIER
REF: CONSIGNMENT NO. [protected], dated 12th October, 2012 from Dhanbad to Dimapur

Sir / Madam,

With reference to the captioned subject, kindly note that a ladies’ t-shirt (of Allen Solly of value Rs.1,399) was pilfered from the above mentioned parcel, sent to me by the following :-

Adarsh Jain
S/o Jiwandhar Kr. Bakliwal
C-1, Veena Apartment, Chandra Vihar Colony
Near CIMFR, Dhaiya, Dhanbad – 826001
Jharkhand, (Mob – [protected])

The parcel was very neatly cut, the t-shirt was removed from the zip-pouch, by cutting its sides (which also contained a Van Heusen Shirt) and the parcel was packed again with the remaining items, with a “similar” brown coloured cello-tape (the colour difference between the cello-tape used originally and the cello-tape used after the pilferage, can be easily made out). The pilfered portion of the parcel was shown to the Dimapur office, but they refused to take the complain point-blank stating that the parcel was delivered sealed pack, which appeared so because the pilferer had very cleverly packed it back, but the cello-tape color difference and the absurd cut-portion gives out the fact that the parcel was tampered with. It also points to the fact that the pilferer has honed his skills so much in stealing and sealing back the parcel, that it becomes difficult to make out that any pilferage has occurred till the parcel is delivered and opened, post which the “Courier Company” gets to say that we had delivered it sealed pack, so we cannot accept the complain.

Please take a strict note of the fact that such an incident of pilferage of item from a parcel sent through Overnite Courier has occurred for the fourth time and in spite of repeated complains to all the concerned branches, no fruitful result has ever been achieved. The prime reason we spend extra and send our parcels through an esteemed courier company like yours, is that we get an assurance from your end that our parcels shall be delivered safely and intact. But if such an act is happening repeatedly at your end, then no difference would be left between your company and a local courier company. Hence, I request you to look into this matter with all seriousness and recover the stolen t-shirt or to reimburse us, the value of the stolen t-shirt, i.e., Rs.1,399/-.

A Complain has been filed with the Overnite office at Dimapur, though am sure it would be of no avail going by their callous behavior, as they accepted it very hesistantly, by mentioning a note on the copy of the complain - "Sealed condition delivered. But party complain short delivery [sic]".

Anticipating a positive outcome from this complain.

Thanks & Regards,
CA. Rahul Jain
C/o Mahabir Jain (Advocate)
House No. 39, G.S. Road
Dimapur – 797112, (Nagaland)
Email - [protected]@gmail.com