[Resolved]  Pearson Vue — No refund of additional charge

Address:

Rangareddy, Andhra Pradesh

Hi

I have contacted Pearson VUE customer care to reschedule my GMAT exam to June 17th of 2011. During this process I have given the details of my HDFC credit card which ends with 8362 towards the payment of rescheduling fee of $50. However the customer care executive informed me that the transaction was not successful and requested for another card. I have now give my Citibank credit card which ends with 2004. During this process the customer care executive booked a new GMAT appointment instead of rescheduling it and charged me $550 on all the cards.

Charges on each card:
- HDFC 8362 $250
- Citibank 2004 $250
- Citibank 2004 $250

When I mail them they say that they have refunded the charges back into my account and they refer to card to 8362. When I checked with HDFC customer care they confirmed that they have received the refund amount whereas the Pearson VUE is insisting that they have received only $50 from my Citibank credit card. I have my bank statements which proves the transaction. Please help me how to resolve this.