[Resolved]  Pel Soft Labs — cheating / poor services


i was sent sms from pelsoft that one dell PC is ready for sale at a spl price of Rs. 9999 with latest configurations
nowhere it was mentioned that it is used PC
when i visited there outlet and found the facts , Mr. AMIT LAL tried to convince me and agreed to reduce the price as well as a brand new DVD WRITER in addition , i purchased the same on 25.09.09
but very shortly i found problems in monitor and DVD WRITER
the engineer was called on 13 october and agreed monitor is defective and needs to be replaced, also he revealed amazing facts that DVD WRITER is also needs to be replaced
infact the computer was showing it as DVD ROM ,
on the unit it was a LG make , but inside it was a samsung product
even after number of reminders and visits by pelsoft engineers, the defective units were not replaced, although every time the engineers agreed they needsto be replaced
now the shocking part of the story is when the defective items were taken for replacement , nobody turned up for more than one week
even my calls were either not answered or disconnected after seeing my number
infact i was told thru there employee on phone that if i want to get DVD WRITER, i have to pay Rs. 2000/- more
now i find myself cheated by pelsoft
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Complaint marked as Resolved 
Pel Softlabs customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.
Complaint comments 


Dear when you people will understand that quality comes at a price i don't know why you guys you want to save your money at these places in fact you lost money see ...
I can only say that never ever purchase or engage yourself with this company. The management is run by goons and incompetent people who donot have any idea of Information technology and are the biggest liars of the universe.


They do not pay salary.

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