[Resolved]  Pepe Jeans — stud button hurting skin causing rash

Greetings!

Purchased a Pepe Jeans from the Infiniti Mall Outlet, Versova, Mumbai

The stud button (which has pepe jeans branding) on the left rear pocket has a copper part which touches the skin on the back/bottom which caused me a rash.

I have taken pictures of the rash.

While, we buy branded products to ensure that the best quality is supplied, this kind of complain which causes bodily harm is totally unacceptable.

I have been buying Pepe products for over 15 years, while it was not launched in India, I purchased them from London!!

Its surprising that paying 3 to 4 times the money, as against unbranded jeans, company like Pepe cannot purchase quality studs which should not cost more that 3-4rs.

I would expect the management to contact me, to resolve this problem.

I have the pictures and shall email to the management when asked
Regards,
Rajee
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I recently purchased a Pepe jacket(style number M62386) from a very up market retailer in south africa for more than R3500. After wearing it for less than 3 weeks i noticed that the material around the bottom Of the sleeves and around the bottom of the jacket began to fray. This looks particularly cheap. I am really ticked off as i work really hard to clothe myself with expensive brands to look good however i end up looking like a bum. I have yet to wash this jacket as i am scared Of what it will look like after a wash. Furthermore i have noticed that the large zipps are starting to fade from black to copper, you can imagine what this looks like on a full black jacket. My question to the people at Pepe, if i wanted such a tattered looking garment whats stopping me from buying a cheap knock off? I hope that they will get back to me to save a whole lot Of negative word of mouth about where our once elite quality brand is going to:-(

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepe Jeans India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    18%
    Complaints
    208
    Pending
    0
    Resolved
    37
    Pepe Jeans India  Phone
    +91 22 3378 0100
    +91 22 3378 0200
    Pepe Jeans India  Address
    Trade View Building, Kamla Mills Compund, Gate No 4, 3rd Floor, Near Bombay Dyeing Showroom, Pandurang Budhkar Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Pepe Jeans India contact information