Pepperfry Website — Order Not Completed and giving false Promises

Address:

Gujarat

Please Forward this mail to your Head of Department

Hello Sir,

I have Order Gold Coins From Pepperfry with Order #[protected]

Due to bluedart People had Lost the Order they have convey me that they that report Shipment has been lost on 17 Sep 2012

from the same day i am try to contact Customer Care daily and ask the status on 18th sep 2012 they told me chat that it will be shipped by 21th and you will be recevied that by 25th Sep

they told me that i will contact you by monday morning for the status (Diana was the Customer Care Person )

That was the first false Promise

On Monday i havn't received call from Customer Service and i have to Customer Care again and that people told me that sir you will receive the product by tuesday for Sure

that was the second false Promise

after that i had talk with Vikram Floor manager he told me that sir we hare order gold coins for you and it will be dispatched by 28th

on 28th i have called to confirm the order status then he told me sir i can see that the shipment is there for dispatched
i can see that and you will receive the call from our side for the status by night or tomorrow morning 11 am
i told vikram that tomorrow is saturday and warehouse people will not there tomorrow and noone will be able to answer me
but he told me that sir i will contact you for sure with status.


i havn;t received any call till now and the customer Service people is telling me that vikram has off for two days so you will get status on monday

in this all thing i havn't Received any call for status from your side with and update

but they are expect to make false Promises

i have all the recording with me for all the false promises you have made

this is my last mail and last conversion with pepperfry if don't get any resolution on monday then i am going to post this complain on Consumer Complain with all the chat records and call records

you guys are taking this so litely with i am suffering this from 15th Sep 2012 and i have order that on 5th Sep 2012

Please put your self on my place and think about it



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Thanks,

Purvin Shah
M - [protected]