Pepperfry.com — expired medicine sold costing 1,099 rupees

 
10 Reviews
India
 vikas41
ordered Nature's bounty vitamins for the Hair from pepperfry.com , costing 1099 , Payed money by net banking on 1/12/12 . the item was received by me on 9/12/12.. the packet has 65 capsules and the date of import is 2010..the DATE OF EXPIRY IS 1/2013.. i.e. just after 20 days .same day I lodged a complaint on the website they replied that I need to send the pictures of the product and they will refund the money, which i did , I am sending regular mails to them but now they have stopped responding.

"Copy of the mail sent to pepperfry -----
DEAR Sir/Madam,complaint :this is in reference to order number :[protected], 01/12/12 product NATURE’S BOUNTY VITAMINS FOR THE HAIR- (65 TABS) *SENT VIA:* DTDC *AWB NUMBER:* Z77727993*SHIPPED DATE:* 07/12/12----- I received the packet today on[protected].. and the expiry of the medicine sent to me is 1/13.. i.e just after 20 days from today. it means i have to consume 65 tablets in 20 days….. this is complete fraud on your part..kindly send me a new packed bottle of the same..or I will lodge a case in consumer court by tomorrow….
kindly reply
thanks
VIKAS SAXENA Mobile : [protected]

REPLY ---Pepperfry Support via f2a00798ywwb.9-cmjleau.9.bnc.salesforce.com Dec 9
Hello,

Thank you for writing to us.At Pepperfry, we try our best to not give any cause of complain to you and are sorry to hear that you received a Wrong/Damaged/Unsatisfactory/ MRP Difference Product.
We thank you for bringing this to our notice. We would request you to send a photograph of the item that you have received so that we can investigate and we will then proceed with processing a refund to you. The images can be sent to [protected]@pepperfry.com We are available from 8am to midnight ( phone lines ) and 8am to 5am ( chat support).If there is anything else that we may help you with, please feel free to contact us on [protected] or write to us at [protected]@pepperfry.com. You can also track your order athttp://www.pepperfry.com/track-your-order/

Regards
Kiran

VIKAS SAXENA - Dec 10 to Pepperfry As per your requirements I am sending the pics attached with this mail, kindly check and take action…

11 Dec to Pepperfry----Dear Sir/Madam,
Two days have passed,as required by you i have sent the pics of product, I haven’t received any response from you side regarding the refund … kindly update the status by email positively by today
thanks
VIKAS SAXENA

12 Dec-- Dear Kiran,

Three days have passed and I haven't got any reply as you must have seen the photos by now.. as you have written in your mail “We thank you for bringing this to our notice. We would request you to send a photograph of the item that you have received so that we can investigate and we will then proceed with processing a refund to you. The images can be sent to [protected]@pepperfry.com“
Kindly update the status of my case ..
thanks

14 Dec--Dear Kiran,

Four days have passed and I have sent you reminders everyday but still I Haven't got any reply
Kindly update the status of my case ..

Thanks
Complaint comments  9 Comments     Updated: Share0Tweet0

Comments

Medicine — Information not available or item not found

EUJ06438319IN - i am trying to track this parcel and am getting the above subject error. Please let me know. It was posted from Agra on 10th September, 2009 and it is seven days now. I am the recipient of the parcel. What is the status of my parcel.

Pepperfry.com — Order Issues

My order number #[protected] placed with pepperfry.com on 13th Aug.2012 and as per their policy the stuff was supposed to ship in 3 days but they have not shipped my order in timelines and not ready to refund my money back. Please help me out on this problem.

Thanks
Rakesh
Same here, I order on 9th Aug, 2012 and today is 21st and still not received my order
My order number is[protected]

Pepperfry.com — Different and cheaper item delivered

Order #[protected], I ordered Sony 16GB SD (SDHC) UHS-1 Card - 94MB/s / Class 10 MRP Rs.1350/- "but" - they have sent Sandisk 30 MB/s card MRP Rs.1010/- which is sheer cheating at their end.
AT LEAST U GOT SOMETHING, I GOT JUST AN EMPTY BOX FROM PEPPERFRY
Hi Manish,
We received your query last month through multiple platforms. Trust this has been resolved to your satisfaction.
Warm Regards,
Team Pepperfry
Hi Vikas,

Thank You for highlighting. Please contact our service manager on Facebook on the below link
http://www.facebook.com/Pepperfry/app_[protected]
You can also contact our customer support team on[protected] and email us on: [protected]@pepperfry.com

Warm Regards,
Team Pepperfry
The Management
Pepperfry.com,

I am a regular online shopping customer, and till now i have been very satisfied with the online services of various sites but the worst experience of my online shopping is the present status of an order placed with you fraud people.
1.Not refunding my money for sending OUTDATED product
2.the second part of the shipment is not traceable, had it been any other site i would have got the delivery itself
3. complaint was lodged on the site" contact us" link by me on 4 march...TO REFUND THE MONEY..THEY REPLIED THEY WILL, BUT STILL HAVENT
4.WORST SITE FOR ONLINE SHOPPING
5. VERY UNPROFESSIONAL PEOPLE, NO REPLY OF MAILS...
6. I SUPPOSE ITS A FAKE SITE
7. WILL LODGE A COMPLAINT IN CONSUMER COURT TO BAN SUCH SITES...
8. I SUPPOSE WHATEVER IS SHOWN ON SITE IS NOT DIRECTLY SOLD BY THIS SITE, I HAVE ORDERED EARLIER WITH ebaY AND wITH YEBHI.COM I HAVE ALWAYS RECIEVED CONFIRMATION OF THE ORDER AND DELIVERY WITHIN 3 DAYS...BUT THIS SITE IS A FAKE..DONT BUY ANYTHING...YOUR MONEY MAY GET STUCK AS MINE...

PEPPERFRY, I suppose you people are greatest farudsters on the entire online shopping fraternity. I suppose you you must be aware that the you people have take the payment from me
and you people are not replying to me, sending such fake mails to me that you people havent recieved the pics, which i have sent again, still you people are not replying..

I wish to take this opportunity to tell all people who wish to shop from pepperfry .com, STOP BUYING ANYTHING FROM THIS FAKE WEBSITE... SELLING OUTDATED PRODUCTS
what is the procedure to file complaint in Consumer court against online site like pepperfry... kindly give complete details... can the complaint be filed online

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    Pepperfry.com - expired medicine sold costing 1,099 rupees