[Resolved]  Philips, 14w CFL — The dealer not replacing the CFL under warranty

The CFL purchased on 5th April 2008 from M/S Ganguly Electrical outlet on S P Mukherjee Road, in south Kolkata did burst after glowing for sometime on 27th April and the CFL came out of the holder and fell on the floor. Fortunately no bodily injury was caused as this has happened distance away. The Holder was found intact and another bulb was put on and found working OK.

The dealer did not entertain request for replacement though the same was under warranty with a committment of replacement within one year.

Partha Bose


The Institution of Engineers(India)
8, Gokhale Road, Kolkata 700020

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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  5 CommentsShareTweet


philips 14 — not complete

philips authoriezd serivce agent mr.soni who the philips service center indore.he bought my 14"tv's chechies before 6 month.after i called so many time his or his indore office.but no budy response my caal and there mrs.preethi answerd that i have no solutiton o[censored]r problem.sir im realy mental depreation for thi cause.plz solve my problem asa early as possible.
Even I am facing issues with Philips CFL and its warranty. The dealer claims that he has stopped dealing Philips because such complaints and refuses to take it for replacement. I have filed a complaint with the customer care.
Usually we find a Guarantee or Warranty card describing conditions subject to which the guarantee /warranty would be executed, but as far as Philips CFLs are are concerned no such terms/condions are found to be mentioned on the packaging or in the packet also . However it is heard from certain customers, friends and associates of mine that many shops give a warranty or guarantee . My advise is that since the company makes no mention about guarantee or warranty, dont believe what others say about it .
I purchased one CFL of Philips brand ( Model : Genie, 5 watts ) on 4th September 2011 . The CFL has stopped working w.e.f. 10th March 2012 . It was bought from M/S Bakshi Electricals, Sikanderpur, Gurgaon, Haryana - 122001 . The firm has refused to replace it as the warranty of replacement is for six months only . The company should clarify the exact period of guarantee for replacement for such products .

LED TV model 29PF5937/V7

Sound coming but picture not displayed, blank different colours coming continusly

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