[Resolved] Philips Audio / Video / Radio System — Authorised Service Centre Repair not responding | |||
I have given my Philips audio/video/radio set (Model No. FWD872/98, Prod. Reg. ID: [protected]) to the authorized service centre (Vijay Electronics, Thekkumoodu Jn., Trivandrum) on 22nd of last month (July) for repair. I visited the service centre 5 times now and called them nearly 20 times. They are not giving proper response and they are just postponing saying that the IC unit is gone, motherboard is gone, that they have not got the spare parts, etc, etc. I doubt whether they have yet identified the problem. They tell that they will repar and give the set the following week. But the next week the same old story that this is not working, that is not working, give one more weeks time, etc. It is one month since I have given the set for repair. Today also I contacted the technician and he said that he will give the set after repar next Saturday. This is the worst customer care by Philips. I have given the technician one more last chance to give the set next Saturday. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
it's my personal experience that all the product you buy will last just after the warranty expires. I had three products Television, Home theatre and SP050 5.1 channels in all three products i found that problem occured within one year of expiry of warranty. anyhow these products got repaired but were again had problem within nine months. So i feel that they earn more money from repairing centre than selling a product.
In case of SP050 i faced so much problem that i have decided to never buy a product of Philips. In the case i lodged a complained to service centre and they sent the mechanic within three days and he asked to pay hindred rupeed and gone saying that he will come after one week with the part to e replaced. He gone but not came till now. I contacted several time to service centre and every time they say that " you have to wait for one week as part has not came to service centre. After every 7 to 8 days they say the same thing. Recently after a long conversation i lodged complained directly to customer care but they closed the call after discussing with their service centre. when i asked on 01st feb 2011 calling service centre they told that call is closed as service centre had confirmed that they have contacted me and product has got repaired. When i told that you should close a call by getting assurance from customer the person ask me to note down new complain no and follow up again.
I am fed up with Philips service centre and customer care persons.
SO NEVER BUY A PHILIPS PRODUCT !!! IF YOU WANT TO BE RELAXED AFTER PURCHASING A PRODUCT
In case of SP050 i faced so much problem that i have decided to never buy a product of Philips. In the case i lodged a complained to service centre and they sent the mechanic within three days and he asked to pay hindred rupeed and gone saying that he will come after one week with the part to e replaced. He gone but not came till now. I contacted several time to service centre and every time they say that " you have to wait for one week as part has not came to service centre. After every 7 to 8 days they say the same thing. Recently after a long conversation i lodged complained directly to customer care but they closed the call after discussing with their service centre. when i asked on 01st feb 2011 calling service centre they told that call is closed as service centre had confirmed that they have contacted me and product has got repaired. When i told that you should close a call by getting assurance from customer the person ask me to note down new complain no and follow up again.
I am fed up with Philips service centre and customer care persons.
SO NEVER BUY A PHILIPS PRODUCT !!! IF YOU WANT TO BE RELAXED AFTER PURCHASING A PRODUCT
yes i am having the same problem, i purchased and extended warranty for my LCD TV, iv call Phillips and their Audio Video Repair center 3 times and have got the same BS story each time. They have came out to my home for about 4 minutes, looked at the TV for about a minute and since the problem wasn't occurring during the minute he looked at it he said to call them back when it happens again. I tried explaining to him that the problem with the picture does not happen on command, it does it when it does it. So purchasing and extended warranty i figured they would take the TV in to be looked at for more then a minute by a guy that didn't look like he finished grade school, but no, they said if the problem doesn't happen when they are there, there's nothing they can do about it. I called in to speak with a manager and he gave me an attitude and when i asked a question, he responded but with a tone that was like, yeh . Terrible customer service and the warranty Phillips offers is a scam and a rip off, even the extended warranty, which i have. Please save your self the aggravation & DO NOT BUT A PHILLIPS PRODUCT OF ANY KIND., TRUST ME!!!
My Philips hifi audio player is not working..
It is powering on but all the buttons are irresponsive. Given for service at Philip's authorized service center at PMG trivandrum.
They kept it for more than 2 months in their custody, saying the parts is not available.They are least bothered and interested to check this.
Please advise where can I get this repaired.
This is an awesome product..my mind is not allowing me to get rid of it
![]()
It is powering on but all the buttons are irresponsive. Given for service at Philip's authorized service center at PMG trivandrum.
They kept it for more than 2 months in their custody, saying the parts is not available.They are least bothered and interested to check this.
Please advise where can I get this repaired.
This is an awesome product..my mind is not allowing me to get rid of it
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
1700
Pending
0
Resolved
422
+91 22 6691 2000 [Mumbai]
+91 80 4189 0000 [Bengaluru]
+91 44 6650 1000 [Chennai]
9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
View all Philips India contact information
It has been working so well until recently (July 2010) when the system displayed “No Disc” error and unabled to play the disc.
We gave the system at “Clarity Electronics Services” (Adyar, Authorised PHILIPS Service Center in Chennai (13, 2nd Main Road, Kasturbai Nagar, Adyar, Chennai-20).
When enquired about the system problem and we were informed that 1200CDM Flex foil S-Motor has been replaced and was charged Rs.3300/- (work order No: 9581 and Bill No: OD 6040 dated July27, 2010) though nothing was mentioned in the bill. We were also mentioned that the warranty period is only one month.
After we brought the system home by paying Rs.3300/- we found that sometimes the disc gets stuck while playing and on some occasions it skips few tracks, so we again took it to the above service center on July 31, 2010 and the problem mentioned in the work order No: 0377 is “CD struck problem”.
On repeated phone enquiries we were informed that the system is not ready and required software updation and today they informed that the system id ready and we have to pay around 500 rupees as some spares are being replaced (as the system was with the service center from July 31, 2010 to till date).