[Resolved] Philips — Very poor service | |
This is regarding Philips Television Model Number .I have bought the TV last year only and TV got defected twice in a year.When the TV was in warranty period nobody turned up and repair it.When i have escalated to senior level then after 10 Day technician came and repaired it. Since then im facing lots of problem in it. I have called up Philips customer care on Friday-2/07/09 and registered the complaint but they said that due to upgradation they cant provide me complaint number but some Senior technician will visit at my place in 48 hours but till date nobody turned up. Today 7/7/09 again i called up and spoken to Jyoti and told him the problem and asked for complaint number, she said due to syatem upgradation she cannot proovide me the same. Philips is not registering my complaint and not giving me after sales service. Such a rubbish brand i have ever used in my life. I want to go & file case in consumer court and want the compensation for the harrasment. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
If you go to Philips India's website, you will not find addresses of the service centers, you will have to make a STD call to their Delhi Call center, Why in the bloody hell they can disclose the name address and the phone nos. on their website ???????? Very poor customer care.
The phone no. supplied by their call center is also not correct or in existence. Going through the complaints it seems Philips is only interested in selling their goods and duping the customers.
The phone no. supplied by their call center is also not correct or in existence. Going through the complaints it seems Philips is only interested in selling their goods and duping the customers.
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+91 22 6691 2000 [Mumbai]
+91 80 4189 0000 [Bengaluru]
+91 44 6650 1000 [Chennai]
9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
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Exactly after an year it stopped working(my bad luck, warranty had just expired).
I gave my player to the philips service center at Ganganagar bangalore on Sep-06-08. Till date I have not got any reply from them. I call them up every week and hear the same answer "spare has not arrived". Pathetic service, my advice is don't goto philips service centers for any kind of service. A road side mechanic can do a better job.