[Resolved] Philips — non issue of receipt for service rendered | |
we had given rl117 free power radio to philips authorised service centre for repair. ( raunak services, vishwas colony vadodara). We had personally carried this radio to repair the charging handle. We were informed that replacement charges for the handle will be inr 50. service charges will be extra. On repair we find that we have been charged inr 50 for the handle and inr 46 for service charge and no bill has been given to us even when insisted. Is this how phillips operates? this is a clear clase of looting? service charge for what? why no bill? I have written to the company many times but they have not bothered to respond to my request. i'm also approaching the consumer redressal forum for this matter. I also request your intervention. How can a reputed company not issue a receipt? Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I bought a TV (CTV-21PT4443) on dt[protected].I am facing prolem in every three months.they are some major & minor problems.So if the product quality will be like this, who will go to buy PHILIPS tv.This things are decreasing the image of PHILIPS...
Regards
Jyostna
Regards
Jyostna
this is to inform all that the product is not bad but the people working in sales are horrible. as they do not respond to any customer complaints and half the time there is nobody to pick up ur phone. these people who are working in sales right from the top are spoiling the brand name of Philips. it is a shame.
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+91 22 6691 2000 [Mumbai]
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9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
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I have trying long time to get email addresses of philips officials who can listen to me. From the web site I found a email address and I wrote them as under
I had purchased a Philips Audio System about one and half year back. I lodged a complaint that one of the speakers in the Philips Audio System was not working with your Authorised Philips Service Centre : Super A. Services, Shop No. 5 , Legend Aparment, Behind Vakola, mumbai 4000055. Complaint Number 36687 dated August 29, 2007. A representative came to my home on August 30, 2007. He took the equipment to service centre and said that he will gi ve the estimate. He rang up after a week or so and said that it would cost about Rs. 3000. I agreed to pay and asked him how long it will take. He said about a week.
Since then my wife and I have been regularly ringing up the service centre regularly at least once every week. There is one innovotive excuse after other and promise the deliver the equipment within next two days. However, it never happened.
Last week, the service centre said that now they would put a more costly replacement part and the cost would be Rs. 4700.
Though personally, I have but abandoned the audio system as I feel that rather than throwing good money after bad, I should buy a new system of a better brand. But I thought that I would at least let someone know in PHILIPS.
You know the reason why? As child I was brought up with a Philips Radio always around and thought Philips was the best brand. Anyway, I was wrong."
absolutely no response.
There is no way in which you can get into Fortress Philips.
No addresses, No email addresses. Nothing. You have bought something it is a lemon. It is your fate.