[Resolved]  Philips — Spare parts for HTS6515

I own the HTS6515 home cinema system. Thankfully, this is a secondary unit we use in the bedroom.
The problem:
'We' managed to break the plastic clip on stand for the main unit.
Being a piece of plastic, i assume costing a few pounds, i figured this would be reletively simple to replace.
With a little online research, I found two companies who specialise in spares for Philips. Dutchwest & Curryspartmaster.
After helpful, but fruitless emails & telephone calls with both companies, i was advised to contact Philips dirtectly on their customer service helpline. I was immediately directed to their online store, and a very unhelpful woman, who did not know what product i was talking about, as her 'system' could not bring up details for this item.
She then 'Oh so kindly' & very quickly referred me to Dutchwest. I managed (after sometime) to explain to her I'd already been through both Dutchwest & Curryspartmaster, and had been unsuccessful & had been reffered to Philips customer service by them. She told me i would have to talk to customer services, because "if it not online, then it's not available!"
I then kindly explained to her that the people she wanted to put me back to, were the poeple who had connected me to her! Anyways....
I went back to customer 'care' (The use of the word care here was starting to get my back up!)
They basically told me If the stand is not sold by one of their suppliers (Dutchwest or Curryspartmaster) or by their online shop, then it was not available!
I stated this surely could not be true, and there must be a solution available to her than spending another £300.00 to buy a brnd new system just for the stand?!?!?!?!?
She put me on hold for what seemed like an eternity, and then came back offering to put me through directly to the dept who make/deal with DVD/Home cinema.
I thought "fantastic - finally someone who will know exactly what i'm after & how to get it!"
I was put in to a que of 15, which took nearly 25mins (listening to exactly the same piece of classical music, over & over!)
A young man with a bad cold told me after hearing my case the following, "If it's not stocked by Dutchwest, curryspartmaster or our online shop, then I cannot help you!" "We have no facility to help outside of this policy!"
I informed him that i work in technical customer service industry & we regularly have customers who need a component that is not sales enabled. I consider it my job to get that item for the customer by any means necessary. This usually means transacting an internal buget code or two, then loading a miscellaneaous spares order for the customer to pay for the item.
Although he listened to my tale & actually apologised for not being able to help, he again stated that my options were as before.
So...in summary:
If you manage to break the stand of your HTS6515 DVD system, you will never be able to replace it! Without it, you can only lay it flat, or prop it up against something. neither of which is asthetically pleasing, or practical in terms o[censored]sing the remote, or safety from knockig it over!

I will seriously think twice before purchasing from Philips in the future!!!