[Resolved]  Philips / CFL Bulb — Poor service

Sir,
I have purchased a CFL bulb from a shop situated at New Market, Keonjhar, Orissa, Pin No. 758001 on 27.11.2007. It was fused 2 days back. I had taken it to M/S Orissa Eletricals, Keonjhar to replace it as it is fused between the warrenty period.
M/S Orissa eletricals, Keonjhar is the wholeseller of Philips India limited's product. When I gave the bulb he verified the bulb & told me that it was not purchased from me, so I can't replace it because I have not get any profit from it. Then I told him it will be replaced any where in India as per the rule.So kindly replace the bulb. Then he argued with me & told me even if this bulb was purchased from his shop, it will not be replaced. Sir if I purchase a philips product from any shop at Keonjhar & after some years if the shop will be closed due to some reason, then who will give the service.The whole seller is refusing to give proper service.
Sir this is second time I am facing such problem. Due to this type of behaviour the sale of Philips product are decreasing day by dayin Keonjhar.

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