Philips Consumer Electronics — NO SERVICE BY COMPANY

Address:

Maharashtra

I recently purchased a Philips 24 inch LCD Television, currently it is in warranty just 2 month after it purchase it has got the problem .

The fluid is leaking in the front of the screen which form a layer on the screen at the top and the bottom for which i registered a complaint on 18 july 2012 with complaint no PTNA [protected] against which your engineer named bhushan Shingh from Golden Electronics attended and photographed the TV set and conveyed us that the set would be replaced in 15 to 20 days however none of them came to replace it .When we try to contact the service number they say that the problem is resolved and has been cancelled from their system which is not being resolved. After that we contacted the care centre in Kalyan for details from there we were informed that the complaint was forwarded to main department from where Mr. shashikant would deliever the Tv set .We then contacted Mr. Shashikant on his cell , he informed us that we would be recieving a new Tv set on 19th of August , on 19th of august he call us and tell us that the problem cannot occur and he would come again to check the set only when he get the time.
Well now when we contacted him he says that the Tv set cannot be replaced & we have to bear the cost of panel , he claims that the panel was damaged while wiping the screen , however we have not wiped the screen from the day when it was delievered .
This is the case with PHILIPS ELECTRONICS , one should think a lot before purchasing a product of this Brand , can anyone please guide me what should be done with this complaint.