[Resolved]  Philips CTV 29" 29pt5016 — Defective TV


I had purchased a 29" modle 29 PT 5016 colour TV from M/S Sangam Electronics, Sector 18, NOIDA on 07 Jul 07.

The TV became defective in 2 months time with burning of some components and stopped functioning. After the complaint the TV was taken for repair and made functional in Aug/Sep 07.

The TV however again started troubling with the screen going blank for a few seconds before the picture reappeared. The frequency and the duration steadily kept on increasing and another complaint was lodged on 06 Jul 08 just prior to the expiry of warranty vide complaint registration No [protected]. Although the complaint was attended promptly within 24 hours, the defect ths not been rectified. Subsequent reminders made thereafter have not yet yielded any results. Request issue suitable directions for suitable action.

Thanking you,

Yours faithfully

Colonel Sanjay Srivastava
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet


Dear Sir,
i am one of your custumer from more than last 25 years i.e from my childhood

NOW I have purchased PHILIPS CTV 29PT 6807/94 (Date 10/09/2008) From DASS (Chinchwad, Pune, Maharashtra)
Excatly after delivery from DASS Electric I observed some dents at corners of picture tube bonding & are to all other pices also. Is one of manufactuing defrct of philips. This was shown to you DASS & your chinchwad area servise agency But No Reply from Them.

Now again, on 6th Jan 2009, one more problem occured to my TV. Only audio with out picture.
when I have given complaint (complaint No.B100271)to DASS Electric. Initially response from them was aloso very slow. After that Service agency checked my TV set & replied, Picture tube blown OFF.
They will change OR replace TV set with in 2 to 3 Days.
Till date i am waiting for the NEW TV set. in between these days they commited me ( almost 4 times )different dates for new TV set

Dass Ph Nos.:[protected] / 27452020 / 27443622
Philips service agency (chinchwad) :[protected] / 27486549

Request to you pl suggest suitable directions for next action.

Your customer
M S Shendkar

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