[Resolved]  Philips DVD625k — COST OF SPARES AND NON COOPERATION BY AUTHORISED SERVICE CENTRE

Very Poor Service...

My Audio System model is FWV-355 which i bought it 4 yrs back ... I had the problem of just CD closing and Opening and also change of the disc... I have given my system in Mahalaxmi Electronics Hyderabad, on 31 August 2009.They have checked my system and told me that the CD lens (Set) shud be replaced and it costs Rs.1800/- and need to be changed... i asked them the CD Reading is very good but the main problem is of open/close and change of the disc .They told me that this is due to the problem of the lens... Then i said OK and plz replace the part and then they have charged me totally 2200 including the service charge...The spare parts are tooo costly as when compared to the system.

On 2 sept 2009 i bring back my system & checked it but still facing the same problem... My system is very gud before the service itself...but they spoiled it and even my casetter player is not working properly they wont listen to our words or else our problems which we are facing ... they simply say that the problem will be rectified once the whole service is done.

But Nillll...

Plz i m requesting u that dont take ur product to the service center...better the technician comes to ur home and do the repair... the problem will not be solved in the service center why bcz they will write something in the complaint and do the repair for another one.

The Service is very very very poooooor...

I was totally disappointed by their service.

Philips — NON COOPERATION AT THE SERVICE CENTRE

This is in reference to my Hair Straightener of Philips, Model HP3310, purchased on 30/3/2012. As the product was not working proper I had given at the service centre at Santacruz E on 16/7/2012 against WO no. 120416. The product is still under warranty. I also mailed them the invoice copy for their reference. After few days they asked for the mail copy again. On 1st of August, when I followed up they said they will replace the product. Yesterday when I called up, they again asked us to mail them invoice copy, which was done immediately. Again I called up, Ms Jyoti, who was following this issue said that they cannot replace the product as it is out of stock and would refund the amount for the product after deducting the VAT(12.5%). I wanted to talk to any of the senior but she said that she only is the head of the centre. I denied as I why should I bear the VAT and I need the product not money. Today again I called up, they said that they cannot replace the product and I will have to collect the product from the dealer who has sold it after they put a sticker on it. I called up the dealer, they are saying that they will not do any such thing. I am really shocked by the behaviour of the service centre people and considering PHILIPS as a prestigious company I bought this product and this is not expected. I really want you to look in this matter and help me in getting my product replaced. I even cautioned them that I will go to consumer court to which they replied cooly as you can go whereever you want. I am also posting this complaint on consumer complaints site.

not taking action on comp.

complaint no.[protected], dated-28/04/14.just not attending complaint for controversy between west delhi addresse or south delhi addresse.