Philips / DVDFWD596 — poor service

 
2 Reviews
India
 prakash.kn
hi,
This is prakash from bangalore, last 15 days i had a problem with my dvd mini hifi sytem, so i took it to the nearest philips service station to rectify the problem, as he examinied and the person in charge said that it could be the problem with some lense (opd -some component)and he promised me, that it will be done with in 3 days, after i go on the third day, he said that he didn't get the component which will be done by the next week, so i was little pissed off by this and i said him clearly that i cant keep coming oftenly for this, and then he said that they didn't get the component, but he promised me to give it after 2 days, but when i went today the condition is pathetic, its untouched , and the engineer response is so worst , he's not even bothered to explain what is wrong, and how it can be sorted, but the person in charge has promised me that he will be giving it to me by today, am totally very unhappy by the service center people, its really poor service i have ever seen ,,
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Comments

i am purchase dvd homethetare with wooofer and 5 spk sound at work shop on 13/072008 after one months my homethetare not clear sound i will complain to your service station at baroda. your service man come to my home and recived woofer. after one week l called your service station they told me that your woofer is ok you can come service station and recived your woofer i am recived woofer and check my system but sound not clear i again called to service station they have told me that our srvice man come your home.their man told me that you will come with 5spk our service station and we will complete your 5 speakers.again after called them at[protected] they told me you will come dvd and woofer .that i want to know how long prosesure to your service station. i do not satisfied with your service and presentation.my customer no-[protected] and workorder no-[protected]
please i will new all system i can not accept my old system
THANKING
NIMESH SONI.

date;28/02/20009 time ;2.30 p.m

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    Customer satisfaction rating
    3%
    Complaints
    1348
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    Resolved
    34
    phone
    +91 22 6691 2000 [Mumbai]
    +91 80 4189 0000 [Bengaluru]
    +91 44 6650 1000 [Chennai]
    location
    9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
    Philips / DVDFWD596 - poor service