[Resolved]  Philips / DVP - 3046 / 94 — Complaint against dishonest service centre of philips India, Benachity, Durgapur, WB

Sir,
Here I am launching my complaint against the philips service centre situated in Benachity, Durgapur, Westbengal. The complaint is launched out of an extremely bitter experience as this centre which is said to be an authorised service centre by Philips India Ltd. showed their dishonesty, harassing attitude and trying to deprive. I faced a very small problem with my DVP-3046/94 DVD player purchased on 28.06.07. The problem was that the remote control was not working properly for the last few days, but the switches on the system were working absolute perfectly. when I took the player with the remote to the above mentioned Philips service centre on 08.08.08, they checked the remote and returned it and said the problem was in the board not in the remote. So, they kept the DVD player with them . When we went there on the due date to receive the system, that was on 12.08.2008, they said the problem has been corrected and gave a receipt where only the total amount has been mentioned, which is 615 Rs. By asking them, with difficulties they agreed to mention only ‘exchange spare part’ but not the name of the part.

Now, Firstly – I suspected they are trying to fool me and I asked what exactly happened to the system. The owner replied [through phone as other representative or workers present over there were not able to open their mouth] the problem was with the FLASH ROM and they had to exchange it.

Secondly - I said I wont mind to pay the full amount but you have to mention on the receipt, the detail with relevant specification of the spare parts you have exchanged. The representative replied we don't give all this details when the column for these were already mentioned on the receipt for the concerned purpose. And he again talked to the owner for at least thrice. By questioning him I came to know that they don't give such records.

3rd ly - after awaiting us at least for 75 minutes and arguing, the person present there informed us that, their owner had denied to deliver the system even they didn't agree to mention the specification of the spare part which was the only demand to them. An I think which is a customer’s right Because he (the owner) would not able to come on the spot that time.
With these harassing attitude and mis behavior when we informed that we will make a verification of the system from other authentic place. And will check the actual cost and relevancy of the exchange of the parts, and would complaint against them to the company. They hesitate and immediately scratched the name of the spare part FLASH ROM, saying that they had done a mistake, it was not FLASH ROM but something else. We have kept the proof with a signature of the person on the scratch in the receipt.
Now almost 1 day is gonna be over. Still I didn't receive the system.


I didn't expected such a worst service and dishonesty from a authorized service centre of such a renowned and world famous PHILIPS company “PHILIPS INDIA LTD”. In this situation my request is to take an immediate step, so, that I can receive my system by proper service charge and look after the matter so that all genuine replacement is done without hampering the originality.
I will once again request you to take a strong step against this fraud service centre so that they cannot do such fraud deeds with such ease in future, and we could keep at least that much faith on PHILIPS.

The details of the PHILIPS SERVICE CENTRE-
“Authorised PHILIPS SERVICE CENTRE.”
M/S. SERVICE SYSTEMS
NATUNPALLY, BENACHITY, (OPP.BHIRINGI KALIBARI) DURGAPUR-713213
TEL NO[protected]/[protected].



TYPE - DVP 3046/94
Sr No- IL[protected]
PURCHASED DATE - 28.06.07
PURCHASED FROM - National electronics, Bhiringi, Nachan Rd.
Durgapur