My Audio System model is FWV-355 which i bought it 4 yrs back ... I had the problem of just CD closing and Opening and also change of the disc... I have given my system in Mahalaxmi Electronics Hyderabad, on 31 August 2009.They have checked my system and told me that the CD lens (Set) shud be replaced and it costs Rs.1800/- and need to be changed... i asked them the CD Reading is very good but the main problem is of open/close and change of the disc .They told me that this is due to the problem of the lens... Then i said OK and plz replace the part and then they have charged me totally 2200 including the service charge...The spare parts are tooo costly as when compared to the system.
On 2 sept 2009 i bring back my system & checked it but still facing the same problem... My system is very gud before the service itself...but they spoiled it and even my casetter player is not working properly they wont listen to our words or else our problems which we are facing ... they simply say that the problem will be rectified once the whole service is done.
But Nillll...
Plz i m requesting u that dont take ur product to the service center...better the technician comes to ur home and do the repair... the problem will not be solved in the service center why bcz they will write something in the complaint and do the repair for another one.
The Service is very very very poooooor...
I was totally disappointed by their service. Was this information helpful? | 
This is reply to my coments which i have posted earlier for my system Philips FWV-355.
First of all Special Thanks to the Consumer Complaints for highlighting my problem at the Philips customer desk.
I got a mail from the customer service for helping me out from these issues and responded fastly and also special thanks to my local Service center Mahalaxmi Electronics, Hyderabad who has approched me fastly to solve the problem with work order No: [protected] dated on 07/09/2009.
They have rectified my
1. Changing of the Disc tray issue.
2. Low Sound Issue on the Right Side speaker while playing the cassettes by changing the Head of the cassette player(Now both are working fine with equal pitch).
3. Replay Issue after Ending of the cassette.
Now all the problems were solved and checked twice n thrice before getting my system back from the service center and now it is playing well upto my expectations.
And at last Once again my Special Thanks to:
1. Consumer Complaints India.
2. Philips customer service,
3. Mahal Laxmi Electronics. in helping me out from my issues.
Regards
Srinivas