[Resolved]  Philips FWD Mini Hifi System - Model No. FWD17 / 21m Production No. Gw[protected] — The model is not working properly

This is to bring to your kind notice that the above mentioned model has been purchased on Dtd. 31st Dec.2007 from Badlapur (Dealer - Prathamesh Sales-Mr. Vilas Joshi) @ Rs. 7, 000/-. The same model started giving problem immediately after 6 months. In the month of July 2008, there was lens problem to the above model. I have registered a complaint at Philips's klyan service center & their service person has changed the lens, as the lens was damaged. Now, immediately after 2 months, the same model has started giving Audio problem. The Audio cassette is not at all running. I am fed up with these problems. I think the model must be deffective, as it has started giving problem in a year itself. Even after paying 7, 000 bugs we are not able to enjoy it.

After taking in to consideration the above problems, I am hereby requesting you to kindly replace this model with the Brand New fresh piece of Philips DVD. Secondly, after 2 months the warranty period is also going to get over and there is no guarentee that the model will not give any problem in future as it has already started giving problems in a warranty period itself. It will be highly appreaciable if you look into the matter and take the action immediately. Awaiting for your favourable reply. Philips people Mr. Satish Maurya, Mr. Asim and Mr. Madaswamy are not ready to give replacement. Its a kind request pls look in to the matter and give me back my consumer right. I will be grateful.

Thanks & regards,

Pratiksha Sapte
(M- [protected])
Neral - 410101
Tal-Karjat
Dist-Raigad
Maharashtra.