[Resolved] Philips Home Theater HTS4750 / 98 — No service at authorised service center | |
I have given the Home Theater DVD system (HTS4750/98) for repair to Philips Authorized Service Center, The problem that I was facing was "CD/DVD" use to get stuck in the panel. When I gave them for the problem for the first time, they told me that they have rectified the same. With in one weeks time, we started facing the same problem, but this time it was on & off and not every time. We observed the system for quite some time before approaching the Philips Authorized Service Center for the second time. Only on confirmation of that problem, we gave the system for the second time, they advised me to change some component and I paid for the same. With in very short time of the second time repair, I faced the same problem and additional problems as well i.e. CD/DVD getting stuck, Tray Eject problem, Source not working. I gave back the same for further repair with very high dissatisfaction on 26/01/2010. Today is 06/03/2010. I must have called them many many times during this period (my cell phone bills are the proof to say how many times I have called them) - all that I get the response from the other side (a lady speaks) is that "we will let you know in couple of day time &/or our service engineer shall contact you" None of them have called me to let me know what the problem is. Today, I again called the Philips Authorized Center. Today they inform me that they are yet to hear from the Company i.e. Philips India Limited. They further told me today that I might have to shell down Rs. 3000/- to Rs. 4000/- for the repair. This is simply disgusting. WHO FROM PHILIPS INDIA IS RESPONSIBLE FOR THIS CUSTOMER AGONY AND HARASSMENT. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
I am having same system (HTS4750/98). i am also facing same problem. the phillips people are not at all focussing on customer satisfaction. The woofer of my HTS4750/98 is again not satisfactorly performing. Everytime i load any disk...it stucks and i feel shame in front of my friends..is there anyone from phillips who reads this???does C-SAT means any thing for phillips? are customers not to be taken care off??any authority person...plz contact me on [protected]@yahoo.com. I need to speak to you I AM A DISSATISFIED CUSTOMER FOR PHILLIPS.
Reply
trimmer
My Trimmer charger is not working .It has just been been jone year frm purchase25%
Complaints
1700
Pending
0
Resolved
422
+91 22 6691 2000 [Mumbai]
+91 80 4189 0000 [Bengaluru]
+91 44 6650 1000 [Chennai]
9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
View all Philips India contact information