[Resolved] Philips India — maintenance contract

[Resolved] Philips India — maintenance contract

R rashpal singh from Bengaluru, Karnataka

I have philips mucis system model no:FW-y320/12 having srl no IL[protected].I have annual contract valid from 11/1/07 to 10/1/08.my system got defective on 6/1/08, the same I deposited to philips service center i.e SA enterprises 60, Maharana pratap nagar near ush colony gwalior-2(MP) under AMC period.after seven month of delay company say we dont have part for your system.you take it back.my complaint is that my system is under AMC period company has to repair it or otherwise provide me new system Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

chayan nath

from Kolkata, West Bengal

My Philips 32" LCD TV is dead for 16days and is remaining the same due to non-availability of spares, as said by the customer service after repeated follow-up against complaint no KOL[protected]. At first they told me that the TV will be replaced but after 14days when i have called up the concerned person he told me that the parts is coming to there stores and they will try to repair, if then also the TV don't work then they replace, which will take 2 week more. Now this is ultimate level of bad customer service, where the service department of PHILIPS will do the R&D on a product at the cost of customers inconvenience.
I have called up no of times to customer care, and every time they say that someone will call me within 6 hr., till date no one has called up to inform me the status.
This is how the customer service of Philips is working.
Request Philips to look into the matter.