[Resolved] Philips India Water Purifier — Worst Service Ever. Dont Buy!

[Resolved] Philips India Water Purifier — Worst Service Ever. Dont Buy!

A aeges from Coimbatore, Tamil Nadu

I purchased the high end model of this product WP 3893 for Rs.12, 000 about 25 days back and ever since i have been calling their call center in Delhi to come and install it. I live in Chennai and so they said the service center in Chennai will come and install it the next day. I believed them because i have been a loyal customer of Philips and many of my home appliances are Philips products. To my surprise after calling them every single day for the last 20 days, no one from their chennai service center has come to my house and installed the water purifier. I am now considering if i should throw this piece of garbage out. Everytime i call their call center in Delhi to speak with their manager they say hes busy on the phone. wonder what he does on the phone for so long???? His name is Mr. Mohan Pillai by the way. I am writing this review with total disappointment and surprise that Philips being the "BIG" brand they are is treating its customers in India like we were beggars. This is the last time i am ever dealing with Philips cos i am never buying anything else from these guys. It scares me to know that if they could not come and install the water purifier, how on earth are they going to come and service it? After repeatedly calling them they have now finally give me their service center head’s name and number in Chennai. They want me to do their job now. Apparently the service center head in chennai does not answer calls of the servcie center head in Delhi, so how on earth is he going to help me. This is the worst service i have ever seen in my life from a company that boasts of its international image. I think they are really pathetic. Please dont make the mistake of buying such an expensive product unless you plan to keep it in your showcase and not to purify water. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

S.Arivazhagan

from Chennai, Tamil Nadu

philps water purifier is best but tonner proplams

S.Arivazhagan

from Chennai, Tamil Nadu

hai stell now in channei where tonner changing place

vgannu

from Pune, Maharashtra

Hi this happened to me too. I bought a Philips make water purifier ( EN Water Purifier) . I got a SMS from Philips installation/service that a technician will install the purifier on 29th July, 2010 between 10.30 AM to 12 Noon. (I have waited because I am yet to live in this place and was waiting for the water purifier to be fitted before I move in) We waited at home and the techie did not arrive. I called several times and sent SMS to know when the techie is visiting. Aroung 6 PM the techie calls me and tells me that he is waiting at the property. There is no preintimation( though my contact number was given to the installation team). However after a long travel we reached the property and the installer says that he do not have proper material to install the purifier and I have to shell down Rs 100 to get the material and it tool an hour for the techie to get the material. I requested the techie that the installation should be proper and there should not be any leaks as we do not live in the house to monitor the same. The installation was done and the techie left. Now the real trouble started. The next morning we came to the property to see that the water was leaking from the installation and the house was full of water and the water seeped to the lower floors. The kitchen cabinets damaged, the walls were soked with water and the paint peeled off. I called [protected] and informed the emergency situation I am going through. The customer service initially dodged me by saying that there is no technician available and told me that that the repair will be done on Monday the 2nd July, 2010. As I expressed the emergency situation to the customer service they said that the repair will be done on Saturday around 12 noon. Till this time I wrote this complaint the techie did not visit and we are just throwing buckets of water from the floor and all around the house. We took photographs of the damages and contemplating to take legal action. I will never buy Philips appliance and suggest to check for proper and quality installation before you even think of buying such appliances. Please let me know if you have any suggestions.
The complaint number is 229921

bapte

from Bengaluru, Karnataka

TV is not working properly

Philips TV is not wring, Logged a complint but no repsonse. Complaint no: PBLR[protected] Contact no: [protected] Let me know when it is going to resolve. We are facing the issue from past 10 days. Regards, Bindu Apte