Philips Tv — complain against wholesaler | |
sir, I bought a philips TV from a wholsher in patna named as Aditaya vision . I have complaint that he has given me defaulted TV . so i request you to tell the Aditaya vision to exchange my TV. sonu kumar jha Was this information helpful? | |
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+91 22 6691 2000 [Mumbai]
+91 80 4189 0000 [Bengaluru]
+91 44 6650 1000 [Chennai]
9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
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Reg: My Complaint No.156798.
This is to bring to your notice that I made a complaint on 13th March, 2009 about non-working of my above TV to your customer service Tel No.[protected] and the above complaint No. is for your reference.
Your engineer had visited on 17th March, 2009 and changed some part and I made a payment of Rs.1160/- towards visit charges and part charges. In less than 10 minutes of his attending, the TV again failed. I registered my complaint again and your engineer visited and taken out some parts for repair. After frantic phone calls and follow-ups, it was again put into operation on 27th March, 2009 after 10 days by further charging me a sum of Rs.640/- which I have paid promptly.
Subsequently, the whole April, we have been travelling and the TV was not in use. However, to our utter surprise, the TV is again failed and I made a complaint on 6th May, 2009. Your engineer visited us on 7th May, 2009 and taken away the mother board but till today no one has visited us.
I am really surprised that how can a company like you can take such a long time to attend a TV complaint. If I would be to a local TV repair shop for this problem, it would have been attended immediately without such hassle to me.
We are missing all special programmes like General Elections, IPL, UEFA and I feel like living in another world without the TV.
I hereby ask you to replace my TV with a new one immediately or otherwise I have no other option but to take up this issue with consumer court and you have to compensate all my expenses and for the hardships I am facing.
Awaiting your immediate action per return.
T.R. Ramesh
House No.3229
Sector 23
Opp. Palam Vihar
Gurgaon – 122 017.
Tel: 0-[protected]