[Resolved]  Philips / Two In One - Rr 400 — tremandous delay in service

w e have purchsed two in one on 20/08/08. we have given the same for sevice in 2/12/08 08 as it was not working.the set is not returned back despite several reminders and every time we cal they say some excuse and not giviong a date of repaire completion .They even not bothered to inform about the status.
Pl help us to settle the issue
work order no 2928.
location of service center-Maredpally secunderabad,
andhra pradesh.
ph no of service centre-+[protected]