[Resolved]  Phillips — Services

Address:

Maharashtra

I have submitted the MP4 (Audio Device) to Philips service centre, as I found some problem with the same. The set was under Guarantee so the service centre employees told me that they will replace the set and provide me the same in eight days.They provide me as per their promise, but when I checked the set, I found the set was dead at the service centre itself.They again told me that they will replace the set and provide me the new one. It is twenty days past and I have not found my set and the person who have to answer me about my product, told me that due to strike the courier get jammed on its way. After the strike ended, service centre employees again told me that the they did not received the set yet. I approached the higher authority; initially they gave me the surety that the product got dispatched from their stock and I will receive my product soon. Few days later, I again enquired about the same to the higher authority but they are ignoring my calls by not attending the call.
What should I do? Please help me by taking necessary action towards the company.Below I have given the details of the product.

Consumer Name: Gyan Sagar
Mob- [protected]

Product-Philips 4GB SAIVBEO4K/97
Product Model No.: SA3VBE04KP/94
Customer Id: [protected]
Product Reg Id: [protected]
Date of Complaint: 13th March 2013

SERVICE CENTRE-Name & Add : M/S OMKAR SERVICE
SURVEY NO.268/6 BALCHANDRA VILLA,BACKAU WOLF COLONY PIMPRI,CHINCHWAD LINK ROAD,CHINCHWADGAON, PUNE-33
PH[protected]