[Resolved]  PNB — Double debit and Rude Service

1. Double debit of Merchant swipe:
A/c no: 053000 [protected]
Name of a/c: Nisha Guleria
Pending complaint:[protected] Not REVERSED
Card Number:[protected]
Date of transaction: 01/12/2009
Amount: Rs.539.00
TID: 17250837
MID: 50172941
Batch: 000621
Number of complaints made: 5
Number of visits to the branch: 2
Time period lapsed since wrong transaction: 3 months
Response received: NIL

2. Rude behaviour at Kalyan Branch:
Reason for visit to branch: DD request
Number of Complaint: 3
Details of the complaint:
a. Made to wait for 3 hours
b. Rude behaviour and treatment
c. Refusal to provide the name of self as well as branch manager
d. Written apology request not received
e. Asked to re-visit the branch and no resolution provided
f. No assistance from Customer service head Mr. Jagga (AGM).