Prashant Lakhotia — POOR ABILITY OF INDIAN RAILWAYS

Address:

Patiala, Punjab

INDIAN RAILWAYS has shown that they didn't have any ability to gain their motive of " SERVING CUSTOMER WITH SMILE" by making improvements the passengers complaint. I had given number of time the complaints to Indian railways regarding the late running of INDORE - JAMMU TAWI - INDORE, MALWA EXPRESS and AMRITSAR - NANDED - AMRITSAR SACHKHAND EXPRESS, JHELUM EXPRESS, UNCHAHAR EXPRESS as these trains are running daily late by more than 1:30 hours which causes a problem to lots of passengers. I had been posting the complaint from last one year but nothing has been done by the Indian railways to serve the customers with smile , by making trains runs on its shedule time. While posting complaints divisions returns the reply by giving that its not our duty. New delhi divion tells its not our duty as train passes from AGRA, Agra divion tells thats that its not our duty as trains passes from JHANSI, Jhansi DIVISION tells its not our duty as train is coming from BHOPAL JUNCTION. I didn't understand that whose duty is there? Nobody wants to serve the customer, make the happy , then whose duty is there? Today in INDIA 95% of the people like to travel through trains as it is best & convinient mode of transport but if the Railway doesn't made any efforts the day is not soo far when people will not like to travel through trains creating the loss for RAILWAYS THEMSELVES.Its not Not only these trains there are number of trains in INDIA which are daily made late due to unnecessary reasons making it difficult for the passengers to travel their journey & creating huge loss to them. Nearly 80% trains in India are running late. Today in this world of growing generation, RAILWAYS is only one of the best mode of transportation in INDIA but railways should be come forward and take a strict action to remove the late running of MALWA EXPRESS, SACHKHAND EXPRESS AND many other trains. I hardly request the Railways Minister and D.R.M. of New Delhi to take some strict action informing all the divisions in INDIA to remove the late running of trains so that all the passengers in INDIA can travel their journey happily and comfortably

I request the RAILWAY MINISTER to take strict strict action regarding the DIVISIONS and take necessary steps to make trains run on its shedule time so that people can travel happily and railway can also reach their motive of " SERVING CUSTOMER WITH SMILE".