[Resolved]  Professional Courier — Non-delivery of courier and unprofessional behaviour

Address:

Bokaro, Jharkhand

Date : 28/04/10


Non delivery of courier and irresponsible behaviour by the courier office at Chas, Jharkhand

I had sent a courier to Bokaro Steel City from Chennai on 22/04/10.My consignment no is MAA[protected]. Till date the parcel has not been delivered. Repeated phone calls and using the TRACKING service has'nt given a a clear picture. When asked why there is a delay then the reply is since it is a parcel. But for that they are charges for the weight of the parcel. Today (28/04/10) the courier has finally reached the destination .

Usually it is delivered by the courier fellows, this has been the normal practice. This is not the first time that I have send. Nearly every month I am sending couriers and it has been delivered at-home.Suddenly this time the courier fellows have refused to deliver saying there is no service in that area. If there is no service then why was it accepted in the first place. When contacted regarding the parcel my parents were told to collect it from the courier's office. If we have to go and collect it from the office then why do I need this Professional Courier? I can send it by speed post or some other courier. A very unprofessional behaviour from a courier that calls itself Professional Courier.

When you can't deliver than why all these tall claims?

Their quality policy

"We at The Professional Couriers are committed to satisfy the expectations of our customers through timely and safe delivery of their consignments.

We achieve this through professional managment, team work and continuous refinement of our services."

Great job !