[Resolved] Professional Couriers — non delivery and bad behaviour | |
I had deposited a package in Jabalpur Branch office at Malviya Nagar on 30th Nov 2009 at 1500 hrs. I was assured that the package will be delivered Delhi location within 2-3 business days, however it has not yet been delivered and the tracking still shows IN TRANSIT. Yesterday (Sunday 6th Dec 2009) when I called at your Delhi's calling center number around 12pm, the automated voice instructed me to dial 391 if I wish to talk to a Customer care rep, however it did not work (still it’s not working, probably it doesn’t work at all) since I tried the same for more than 10-12 times. Finally, I found a mobile number of Mr. SURESH PARCHANI (mobile number [protected]) who very much pretended to be a manager and tried to give me so called commands like I should have called him before 6pm or I should have confessed that no one works on Sunday (since I called him on Sunday as well for the same matter), and in spite of knowing that fact, I am bugging him meaninglessly. He spoke to me unprofessionally and shown his non customer centric attitude as well as helplessness behavior in this episode which reflected by his gesture of noting down my all details (even it must be there on the data base). He also assured me that he will get back to me once he can collect some info, but till now, there is no sound. I am waiting for his call as I don’t wish to call him again since his attitude really stops me to make a call to him again. If it was not assured by your Jabalpur's hub folks regarding delivery schedule, I would have not dispatched the package with using PROFESSIONAL COURIERS services. Please note that there was a small pack of medicine which supposes to be delivered to my sister's home who lives in Delhi and suffering from a discontinuity of the gastrointestinal mucosa. This medicine was very important for her as she has started getting some awkward kind of disorder now because of not using of this medicine (as non-availability of it and its still in transit). It was needless to mention here that what harm might have caused for a patients who needs his/her prescribed medicine by the doctor, however I did it so that you folks can understand how you value anyone time, money and life. Today, it more than 8 days and the package is still in transit. No doubt, I shall inform this kind of neglectful behavior of PROFESSIONAL COURIERS's employees who really does not deserve this type of high responsible job. I am clueless at this moment and probably I would not be having any other option apart from raising this issue to consumer forum or BBB. Regards Subashish Das [protected] Consignment number: JLR2221823 Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
Medicines — Not received
Dear Sir / MadamI've sent some important medicines to Australia on 30th January 2008 from Chennai through Regiestered Post. Buu it has not yet reached the party in Australia.
I've already submitted the complaint letter to the head post office official and received acknowledgement for the same. As he promised he didnt let us know the status of the parcel till date and whenever I called him he is not responding to my complaint at all.
RECORD NUMBER IS RR[protected]IN
Weight 304 gms
Amount Rs.235.00
Sent to
Ravi Srinivasan
3/2 Blend Place
Woodcroft, NSW - 2767.
Australia.
From
Gowri Rajaraman
2/1088 Rajarajeshwari Nagar Main Road
Madipakkam
Chennai - 91
Could you please take necessary steps and let me know the status of my parcel? Or could you please let me know the procedure to obtain my parcel and the money back as the main purpose of sending through registered post itself is not satisfied?
Thank you very much for your time. Your help and cooperation will be much appriciated.
Medicine — Not received
Please check out to let me know imediately, a consignment of medicine for personal use sent from Delhi to Dibrugarh through No. ED[protected]IN.Medicines — Non issuing of bill
Dear Sir,Today i have purchase medicines from M/s Ravi Medical (situated at Aditya Nursing Home, Sudama Nagar, Indore) of Rs. 60 & asked for pukka bill, for that he denied & saying that i will not issue the bill for one day medicines & worth of Rs, 60 if you want bill then purchase the medicines for 02 days otherwise you can do want you want but i will not issue the bill & says go make complaint where you can.
Pls look in this matter if this type of behavior will be done by shopkeepers with customers what we will do???
Regards
Navin Jagtap
Indore
[protected]
Medicines — Talking very roughly
I am doing complain against :Mahadev medical store
Shop No:1056, Nr Satram market,
Kubernagar,
Ahmedabad-382340
Few days i went their shop as given above, Three persons are sitting there for purchasing medicines around 5 tablets but they said that you have to purchase minimum 10 tablets, we are selling minimum 10 tablets and talking very roughly.Every customer living in this area are suffering from them.
please take action against them'
Thanks & Regards
vicky
Medicine — not received my registered post
please help i have registered post from new zealand to ghaziabad(up)the new zealand company says its been dispatched on 28 july to ghaziabad via singapore and reached and again dispatched to kolkatta on 31 july but from kolkatta there is no further info
there is no telephone no or website to track my shipment from there its been 20 days almost with no info what so ever
can you please help my registerd post no is Spring Tracking number: RR[protected]SG
please please help as it contains medication and needed urgentely
PLZ SIR, DEL. MY PARSAL IT HAV MEDICINE..
CODE EI[protected]IN
CODE EI[protected]IN
Medicines — Professional Courier Not Delivered
I sent medicines to my Mother through Professional Couriers Yesterday on 9th November.But Still she didn't receive Medicines.This s too bad and if asked they didn't even Response Properly. the email thread is still being continued. after sending the above email, I have received a reply and that too after 4 days...here it goes:
dear sir,
pls provide us the consignee full address to track your shipment.
regards
customer care
PCNL/DEL
you can see the way writes email...now my reply was:
Dear Sir/Madam,
This is heights of inconvenience indeed. I have given the consignment number in my previous email. I also contacted at Jubalpur hub and there were some awkward things took place in this case. I called up the [protected] (Jabalpur hub manager Professional Courier) and gave them the completed address where the package supposed to be delivered. The address was Mr. Dhirendra Agrawal, 301-A, NPSC Society, Next to Mahalaxmi Apartment, Dwarka Sector 2. New Delhi-110075 and mobile number of the recipient is [protected] and Consignment number: JLR2221823. When I spoke to your Jabalpur’s rep they talked to me very much unprofessional manner and even disconnected the phone many times. There were a lady name Dipika, she did not even respond to my words and disconnected the phone thrice. When I called again - someone else picked up the phone, I deliberated informed that the lady did not talk to me properly and I asked her full name, designation, which she denied to tell me and clearly told me, “What to do with that, and that is not your business to know my name and designation.” Indeed, these kinds of sentences were a stone for me or for any customer.
They informed me that due to incomplete address, the package could not be delivered and sent back to shipping origin place i.e. Jabalpur. Even a delivery boy was given my package and was asked him to return it to us after wasting 10 days. Is that the way PROFESSIONAL COURIER does the business?
Please note that I am associated with an International news Portal and it will not take more than 5 min to put this entire story over the internet and blogs.
Sir/Madam, I am helpless to see your office people work criteria and how they treat the customer. They pretended that the package was undelivered due to non availability of mobile number of recipient which is completely slouching. If the number was not given, probably no courier company would have accepted the package for further procedure.
Please take an appropriate action, FYI, I have already knocked the door of Consumer Forum of INDIA.
Regards
Subashish Das
[protected]
dear sir,
pls provide us the consignee full address to track your shipment.
regards
customer care
PCNL/DEL
you can see the way writes email...now my reply was:
Dear Sir/Madam,
This is heights of inconvenience indeed. I have given the consignment number in my previous email. I also contacted at Jubalpur hub and there were some awkward things took place in this case. I called up the [protected] (Jabalpur hub manager Professional Courier) and gave them the completed address where the package supposed to be delivered. The address was Mr. Dhirendra Agrawal, 301-A, NPSC Society, Next to Mahalaxmi Apartment, Dwarka Sector 2. New Delhi-110075 and mobile number of the recipient is [protected] and Consignment number: JLR2221823. When I spoke to your Jabalpur’s rep they talked to me very much unprofessional manner and even disconnected the phone many times. There were a lady name Dipika, she did not even respond to my words and disconnected the phone thrice. When I called again - someone else picked up the phone, I deliberated informed that the lady did not talk to me properly and I asked her full name, designation, which she denied to tell me and clearly told me, “What to do with that, and that is not your business to know my name and designation.” Indeed, these kinds of sentences were a stone for me or for any customer.
They informed me that due to incomplete address, the package could not be delivered and sent back to shipping origin place i.e. Jabalpur. Even a delivery boy was given my package and was asked him to return it to us after wasting 10 days. Is that the way PROFESSIONAL COURIER does the business?
Please note that I am associated with an International news Portal and it will not take more than 5 min to put this entire story over the internet and blogs.
Sir/Madam, I am helpless to see your office people work criteria and how they treat the customer. They pretended that the package was undelivered due to non availability of mobile number of recipient which is completely slouching. If the number was not given, probably no courier company would have accepted the package for further procedure.
Please take an appropriate action, FYI, I have already knocked the door of Consumer Forum of INDIA.
Regards
Subashish Das
[protected]
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Medicines — Not received after 8 days poor response from customer care of professional couriers delhi
I am an officer in indian air force. On 31st oct 2008 a parcel containing life saving drugs wee sent to me by a Dr. Till date i have not recieved it. Enormous amount of querries with the customer care did not bear any result. Instead i was surprised to here from the customer care rep that i should contact and get the forwarding details from nippani-the place from where parcel was sent. When i asked them to do so they said sorry sir, you only have to do that. The docket no i gave to them was not of any use. My docket no 792065.ANd coplaint no is 4229. I fail to understand that when international parcel can be received within three days, why domestic parcels take so much time. Probably the staff lack professionalism that is the difference between other countries and people working in our country.I may have to sue the professional couriers if the medicine is not delivered today.