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[Resolved]  Prometric — Cheating with vouchers, fraud

Hello,

I purchased my voucher for Microsoft exams through http://www.prometric.com. I paid them in hundreds of dollars for 5 exam pack in July 2011. Just before I purchased the vouchers I called prometric through their contact number

India (Monday - Friday, 9:00 to 17:30 GMT +05:[protected]

They told me that the voucher for taking the exams has a validity of 1 year. I took one of my exams in July 2011 itself. I then planned to study for my other 4 exams later and use the vouchers. Suddenly in the month of December they are notifying me via my email that my voucher will expire in 30 days. I called prometric immediately and inquired about it and they said yes it is and there is no option to extend the validity for the vouchers. I then asked I was informed that the voucher has a 1 year validty. For this the representative answers me that yes it is a 1 year pack from 2010 Jan till dec 2011, and the validy is not from the purchase date.

But according to their Terms and Conditions in their website they have stated that the validity is from the purchase date

http://www.prometric.com/NR/rdonlyres/ent4cdxfod5zplxfligg2qvnrfnp4ubmxhpzzmcy4nblrtbrabgt2bs26dhu3u...

I didn't have any other options from them so I started preparing for the exams and due to the nonavailability of time for the exams, I had to take up the exams with partial knowledge about the subject and I didn't achieve the minimum requirements. And I had my second shot idea. So went to the new link given by prometric to claim second shot vouchers @

https://www.prometric.com/microsoft/examretake11.htm?S=msrtk11

which didn't work. So I had to call up prometric again to ask them for the voucher for second shot. Then came the new year vacations and saturdays and sundays holidays for them so they never responded until the end of my expiry date of the voucher told by them. After the expiry they are not willing to give me the second shot voucher id for my exam retakes.

Microsoft's exam retake policy is as below

"Exam Retake policy

General Microsoft Certified Professional (MCP) Exam Retake Policy

If a candidate does not achieve a passing score on an exam the first time, the candidate must wait at least a 24-hour period before retaking the exam."
http://www.microsoft.com/learning/en/us/certification/exam-policies.aspx

But prometric doesn't give the retake vouchers until 72 hours that is 3 days. This is a big cheating to increase the waiting time until my voucher expires by 31 Dec. Totally they are fooling every candidate who purchases vouchers in their website.

http://www.prometric.com/TestTakers/ContactUs/default.htm


My testing id is SR7410291. Test center NIIT adyar.

I need them to send me a valid voucher number until the said expiry date.
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Complaint marked as Resolved 
Verified Support
Nov 05, 2014
Prometric Customer Care's response
Sorry for the confusion around the term of the vouchers. We do provide email confirmation of the voucher validity once you recieve them, which details the end date for the pack. We even provide a reminder for candidates for whom their expiry is approaching - as you indicate you received. In this instance, we believe the process worked as intended.
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