Provident Fund Office - Charkop — Poor service

There is no one to answer the phone. They ask you to enquire by phone for the status of your PF withdrawal, but never answer. How can a 9-5 working employee go to the office everyday to check on the status. Please help
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There should be some online facilty if these people sitting in the office cannot answer the phone? What are they getting paid for?
They get paid for time pass.
I called them up and after a million tries someone picked up the phone. All I heard was a huge burp ! The guy had a great lunch from tax payers money and was emitting gases.

Disgusting !!!

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    Employee's Providents Fund Organisation [EPFO]
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    Employee's Providents Fund Organisation [EPFO] Phone
    +91 11 2616 3546
    +91 11 2737 6772
    Employee's Providents Fund Organisation [EPFO] Address
    Bhavishya Nidhi Bhawan, 14, Bhikaiji Cama Place, New Delhi, Delhi, India - 110066
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