Provogue India Limited — Defective Shoes | |||
Dear Sir/Madam I have purchase a shoes of Provogue Brand in May-2010 & My Bill No-95703 through retail outlet of COUPAN Brand Showroom(SCO-89,Sector -16,Faridabad),that time the shoes was deffective,but after deffectivness he also sold me & i have locked one Complaints against pasting problem in Shoes in September-2010 & after that i have again locked 2nd Complaint in April 2011,but they have don't solve my problem and both time they have misguide to me & misbehave to me. Dear Pls solve my problem and change my deefective shoes as early,because that attitudes will go down your Branded reputation in Retail Market. Regards Ravi Mandloi Mob.No[protected],[protected] Was this information helpful? | |||
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+91 22 4045 4100
105/106, Provogue House, 1st Floor, Andheri (W), Mumbai, Maharashtra, India - 400053
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Hello,
This is Kalyani from Lucknow. I would like to let you know about my recent experience with Provogue and their staff whose behavior is entirely unacceptable.
We purchased 6 shirts and 1 jeans worth around 7, 000/- on 20th August 2011 from Provogue showroom in WestEnd Mall, Gomti Nagar, Lucknow. . On 21st, we found that one of the shirt sleeves were damaged. So we went back to tthe showroom to get it exchanged.
There we met, Mr. Ankit Mishra and Mr. Kranti, who were very rude and said that there wont be any exchange as the item was from the sale and also said that the shirt was ironed back at home and it happened after the sale not before the sale. So we wanted to talk to the store manager they refused to cooperate and give us the number. They asked to leave our number and said that their manager would return our call.
Till this moment, we didnt get any call. After this incident, I learnt that a provogue customer wouldn't have left with any minimal respect. These people they didnt have enough courtesy before accusing of the damage. I was not asking for the exchange even. I was just asking to talk to his boss and get the matter settled there itself. This is totally unacceptable.
I hope I will not return to your brand ever. I have had enough disappointment with you people for such behavior. Kudos to you for employing such rude people. I hope and wish you will not lose many more customers just because you dont have any respect for them. It's not acceptable from a customer point of view.
I dont know whether I will any reply for this email id which has been mentioned on the site. I hope it would be better if you could take care of such frustrating behavior.
Cheers,