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[Resolved]  PURE-IT WATER PURIFIER — Not taking any complaints on helpline

Address:North 24 Parganas, West Bengal

Respected Sir/Madam

I have purchased a Pure-It Water purifier from "Bijli Ghar", 87, Jessore Road, Nager Bajar, Kolkata - 700074 on 11/04/2010 with Vat Invoice No :24368. But in first week of june this purifier is not working properly. Then I tried to complaint about this problem in Bijli Ghar, they denied to service and they suggest me to call helpline.

I repeatedly called helpline ([protected]) with my customer id([protected]) and every time they are saying that this customer id is registered with named Bijli Ghar. And they are asking to update the profile with my name and address details. After updating the profile they are saying that system is unable to log any complaints, please try after some time. Every time I call helpline , same things happens.

Please help.....

Thanks
Prosanta Kundu
Mob:[protected]
email: prosanta.[protected]@mol-liner.com
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Thanks to Pure IT Team - Kolkata for solving my problem quickly. I am taking this complain back.

Prosanta Kundu
Reply
Dear Mr.Prosanta Kundu,

This is in continuation to our conversation and the concerns mentioned in your blog dated 17th Jun 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 28th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Reply
I have purchase one pureit water purifier from serampur hooghly, now i want to change my filter, pl tell the phone number where to contact,

subhashis chatterjee
[protected]
Reply
I have purchased one pureit from Salkia in the year 2009. On 19th one representative of Pureit has come to my house and changed systems of germkit by placing one new set @ Rs.550/-. The time for filtering that takes more than 2 and half hours. On the same night again I filled the blank space but the next day that was not filtered. I have lodged a complaint on 20.09.2011 regarding the matter and your customer care told me that their representative will visit my house and after completing the same Rs.50/- should be given to him. I told her that why should I pay because the fault is your. I hope, such type of behaviour is not expected from a reputable company like you. Kindly ensure that in future such type of charges may be made.

My mobile No: [protected]
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    PURE-IT WATER PURIFIER
    Dumdum
    West Bengal
    India
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