[Resolved]  PURE-IT WATER PURIFIER — Battery replacement- service horror

All the complaints registered above really shows the callous and lackadaisical attitude of the pure-it service. I too have faced a similar situation. I called on 5th march, - was told that they maintain 48 hour TAT and person will come on Monday. Monday went by - Tuesday, 10th March, at 3.10 pm I called and asked for the battery replacement update. I was told" We will try our best to send today" - I was shocked with their attitude- in this time when a slip in customer service means losing a customer, these guys are so callous that they are not bothered on the fact that they have failed to provide service in the first instance and are still not sure when they will send their service person. In the meantime a call from the Service outlet of pure-it came (Address- Suru Shyam Diagnostic Centre, Suru Shyam Heights, Mental Corner, Alandi Road, Pune) - and informed that since I go to office please come before 9 in the morning and after 8 in the evening. The person kept the phone without any comment. As expected from a stupid, customer-disoriented company, nobody came on Tuesday as well as Wednesday. On Thursday, 12/03/09, I called up the outlet and asked when they will come - a person replied in an extremely rude manner and with a goonda type attitude in his voice that he doesn’t know who has taken the call previously, they are operating only between 9 am to 5 pm and they will not be able to do anything further- I asked that within these 6 days they have not got a time to call and say that now we will be coming to change the battery- the person without answering disconnected the call. I called up pure-it helpline asked them to provide all the names who has taken my call since5th march- Chief coordinator Mehul spoke to me, he told that he cannot divulge people's name who has taken the call- WHAT ARE YOU TRYING TO DO UNILEVER- AFTER HARASSING CUSTOMERS YOU ARE WRONGLY DENYING CUSTOMER FROM THEIR RIGHT TO INFORMATION- DONT THINK PEOPLE TO BE FOOLS - EVERY TELECALLER HAS TO DIVULGE THEIR NAME WHILE SERVICING- i threatened them that I am going to lodge complaints against them- Still Mehul didn’t tell their names- and also told that they are not aware of the names of service providers -WHAT? YOU DONT KNOW WHO IS YOUR OUTLET INCHARGE? After sometime a person called and said that they will be confirming me the time when they will come- nobody called back to confirm - I again called the outlet and threatened them only to receive their service after this long trail. Mehul called me and asked that they are informed by the service out let that we want the people to come after 8 pm, hence they cannot do the replacement- IS THE CUSTOMER SERVICE HEAD- AFTER SALES SERVICE HEAD WANT TO FOOL CUSTOMERS- DONT YOU HAVE ANY CONTROL ON YOUR VENDORS/DEALERS? YOU PEOPLE ARE DECEIVING CUSTOMERS WITH YOUR RUBBISH, LACKADAESICAL SERVICE TYPE- I WANT THESE STRONG ACTION AGAINST THIS OUTLET AND YOUR VENDOR MANAGEMENT TEAM. IF NOT PLEASE MEET ME AT CONSUMER FORUM FOR THE CONSEQUENCES