[Resolved]  PVVNL Uttar Pradesh — Humiliations & Harassments of Consumer

Address:

Ghaziabad, Uttar Pradesh

Humiliations & Harassments of Consumer

To: Paschimanchal Vidyut Vitran Nigam Limited

Subject: Humiliations & Harassments of Consumers

Sir,

It is informed that about my personal grievance (as my domestic bill could not correct by the Department in last eight months). I submitted that
In continuation my previous unanswered complaint posted on web portal, any officer of the concerned electricity department did not even contact me for asking problem? If the staff of the concerned electricity department is receiving monthly salary, so they must attain for the welfare of customer at every time in solving customer’s problems. But instead of solving customer’s problems, the concerned electricity department staff & officers are increasing in customer’s problems to promote commission agents and bribe (SUVIDHA SULK) system. The previous unanswered complaint web link is
https://www.consumercomplaints.in/complaints/pvvnl-uttar-pradesh-humiliations-ha...⇄
After making personal efforts, BR (for update the consumer electricity monthly bill) was issued, but very shame to communicate that the concerned computer staff did not updated the same in the monthly billing computer records. The personal efforts for updating monthly bill become Zero in the present UP Government only to harassment of consumers by the UP Government Officials.

I personally contacted with concerned computer staff for correcting the said monthly bill, but he (and other three unsocial elements were sitting with him in his cabin) told that the said BR was canceled, Go to electricity department office and request again to SDO and other clerical staff for issue new BR, than after the bill can update. I argued with him but no result.

I telephonically contacted with concerned SDO, and he replied that come to his office and explain all story in details than I can do some thing. In a question, he told that he is having lots of field work, so he has no fixed time to come his office, so come and wait for me to say your story.

After telephonically discussion with concerned SDO, I telephonically contacted with concerned Executive Engineer, EUDD III Ghaziabad, and requested to assist & help in updating the said monthly bill. I told him about the unsocial behaviour of said concerned computer staff. I also told him about the problem of concerned SDO that he is having lots of field work, so he has no fixed time to come his office. After listen me he simply replied that his phone number is not related with complaint office, he is supervisor of only for SDO, if SDO in not working, write a complaint against him, than he can do some thing.


This is about the public welfare system of PVVNL Uttar Pradesh Complaints & Reviews meant for Humiliations & Harassments of Consumer. The PVVNL is not a perfect system who are stealing electricity.

Very interesting to disclosed that a person meet me in front of concerned computer room, he told me he can update my said monthly bill in a hour if I pay him a sum of rupee of 250/-. This is the present corrupted system of the PVVNL Uttar Pradesh.

Concerned authorities of the PVVNL Uttar Pradesh and UP Government are requested to take a action to reform the system in the line of welfare of Consumers.

It is added here that I sent this also to the Present Honorable Chief Minister o[censored]ttar Pradesh Government.

With regards

Dr. Ved Prakash
[protected]