[Resolved]  Quick Heal — Misguidance and Miscommunication

Address:

Alwar, Rajasthan

I had purchased quick heal product (Quick Heal Total Security 2012) one year license in November 2012. It was a desktop edition which is accessible to Windows XP and Window 7 operating system. But in February 2013 due my application requirement I had to switch from Window 7 Operating system (OS) to Windows 2008 Server operating system. Quick heal total security 2012 that I had purchased is not supported by my OS, so I called their customer care department and tell them about my problem and ask them to convert my user to server edition and I'll pay difference amount, so that I can use remaining period of my license. On that they said you can convert it to server edition and gave me their Jaipur representative contact number and told me that he will help me in this regards.

But when I contact their representative he told me that its not at all possible and ask me new server edition. Its really annoying that first their head office team says its possible to convert my existing product to server edition. Then their local representative disagrees from that. Its not the way a company like quick heal should handle their customer quires. And top on that what I do with this purchased license, its completely useless for me.

Indian companies like quick heal should not behave like this.