[Resolved]  Racold Thermo Ltd / Water Heater — Product malfunctioning during warranty period but service agent not attending the complaint

Address:

Mumbai Suburban, Maharashtra

I have purchased two nos. Racold make water heaters in Dec'10.
As per the Guarantee card, the water heaters are guaranteed for two years from the date of purchase against electrical breakdown or mechanical failure caused through defective material snd workmanship.
Since 1st.Oct'11, one of the water heater's electrical system started malfunctioning. When the water heater is switched on the power is tripping.
I have lodget the complaint with Racold's authorised service provider on 3rd.Oct'11 (complaint no.2518). Though they have assured that their mechanic will atttend the water heater latest by 5th.Oct'11. When I called them today, they have refused to attend the problem without assigning any valid reason.
Since it is an electrical appliance and it's malfuntioning may be dangeroous to life.
I request for your help to stop this menance.