[Resolved]  Railways — Concession for Doctors

Dear Sir/Madam
This is to bring to your kind notice the existing lacunae in your department which has led to inconvenience and monetary loss to us on several occasions. This is an incident of the Manak Nagar Reservation Counter, Lucknow (Date: 27/04/08, Time: 10.42 am). We are doctors registered under the Indian Medical Council. We are entitled to 10% concession on the fare according to the concession rules available on the website. We asked for the concession from the booking clerk (Smt. Chitra) who was on duty at that moment. She refused to give us the same on the grounds that she had no knowledge of the concession rules. On insisting she asked us to wait for the supervisor (Shri. R. Banerjee) who was not available on the duty at that time. In the mid afternoon, after standing in the queue for an hour we had no patience and energy left for the same. Therefore we came back paying the full fare for the reservation. This had happened before also but we had ignored the incident but the insolence of the staff has forced us to take this step. Hope you would look into the matter and relieve us as well as others of the similar problems.
Thanking You