[Resolved]  Raj Travels Bus Service — Raj Travels Bus service - Irresponsible and absolutely no Customer Service etiquettes/process

On a Bus journey with Raj travels from Pune to Ahmedabad, me and my husband and another passenger(no friend or relation to us, but coincidentally he too was going for a wedding and had expensive clothes and camera in the bag) found out on alighting the bus in Ahmedabad that our bags were missing from the Luggage compartment. We took the bus to the Raj Ahmedabad office with the driver and helper and there it was found that 2 bags were unclaimed by any passengers. They were not our bags and are still lying unclaimed in Raj, ahmedabad office. The driver and his helper(Mr Mahender Chauhan) said that before us, some passengers last got down at Surat in the night around 4 a.m where the bags could have been exchanged. We stayed in the Raj office and made them call the list of passengers but the people who could be contacted all seemed to reply that they had their own luggage. We have been trying to trace and check about any further information but the Raj offices seem to take the matter of no importance at all. With great difficulty we had to persuade them to even call the passengers and we ourselves called many passengers. We have had no co-operation from any Raj office members to trace our luggage which has been misplaced due to the bus staff of Raj who did not follow the process of stickering each bag and checking the passenger and their seat nos before giving them the luggage.


Talking about our bag, we were going for a wedding and it had expensive wedding clothes and gifts which were of great monetary value. I am sure the same would be the case with our co-passenger. But Raj offices have shown no support to do anything about the matter and have only reacted saying that no one has called in. We have been asking them for the names of the passengers who got down at Surat but there has been no help there too.

Till now we haven’t seen any responsibility being taken by Raj except calling other passengers on our request nor is there any central place we can call and complain or keep track of any information about our bags. On the website too, there is no central office no available to put in a complaint/enquiry. We came to know of your number only today, 5 days after the incident, that too after constantly calling Raj Ahmedabad.

Being such a reputed Travel company, we didn’t expect such a response from Raj and think this is a very poor customer experience due to which we would never like to travel with Raj again and so would we let other people know of our bad experience. For a mere ticket of Rs 800 and trust in Raj’s reputation, we have suffered a big loss in terms of waste of time and money over this incident and a lot of inconvenience as we were attending a wedding but left with no clothes and had to buy everything from scratch.